Clinic Operations Manager - Baptist

Ochsner Health; New Orleans (LA); On-site; USD 75,000 - 100,000; Full time

Job summary

Ochsner Health in New Orleans seeks a Clinic Manager to oversee daily operations across multiple clinics. You’ll ensure quality care, patient satisfaction, and regulatory compliance while leading staff through hiring, onboarding, and performance reviews.

You will analyze monthly operating reports with the department physician leader and Director, participate in business planning, and coordinate system-wide information distribution to improve service delivery. Equal opportunity employer.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred in Healthcare or Business Administration or related field.
• 7 years healthcare experience with at least 2 years in supervision or management.
• Strong computer and data-entry skills; proficient with Windows-based software.

Responsibilities

• Manage clinic operations to ensure quality care, safety, regulatory compliance and patient satisfaction.
• Determine staffing levels and interview, hire, onboard, and conduct performance reviews.
• Act as practice unit liaison for system-wide information distribution and feedback.
• Monitor and distribute monthly or ad hoc operating reports to providers and leadership.
• Assist with growth through business planning and special projects.
• Review telephone service and access data; adjust staffing as needed.

Skills

Staff supervision

Verbal & written communication

Data entry/computer skills

Budget/financial acumen

Education

High School diploma or equivalent

Bachelor’s degree in Healthcare or Business Administration

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

The Manager manages and oversees the daily operations of the clinics and provides reports, as necessary, to administration.

Education

• Required -High School diploma or equivalent
• Preferred -Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications. Bachelor’s degree in Healthcare or Business Administration or related field

Work Experience

• Required -7 yearsrelated health care experience, including two years of supervision or management experience.

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard
• Financial acumen in order to manage within a budget and understand financial statements sufficient to analyze trends and make recommendations

Job Duties

• Manages systems and relationships to ensure quality care, safety, regulatory compliance and patient satisfaction.
• Determines appropriate staffing levels and interviews, hires, onboards, conducts performance reviews and works with Human Resources on progressive discipline of employees within practice unit(s).
• Acts as practice unit liaison for System-wide information distribution and feedback.
• Monitors and distributes monthly or ad hoc operating reports to all providers and reviews information monthly with departmental physician leader and Director.
• Assists with growth through business planning and special projects.
• Review telephone service and access data daily, readjust staffing levels and recommend to Director any physician staffing changes as needed.

Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to sit for prolonged periods of time.