Clinic Supervisor- OLG Eunice Health Center- Full Time

Ochsner Clinic Foundation; Eunice (LA); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Ochsner Health in Eunice, LA seeks an experienced operations leader to supervise daily department functions, manage appointment desks, and align staffing with patient needs.

The role emphasizes staff development, policy implementation, and continuous process improvement to enhance patient care and employee morale.

Formación

• Requires 3 years healthcare leadership experience.
• Strong communication and delegation skills.
• Ability to train and develop staff.

Responsabilidades

• Leads and supervises daily department operations and appointment desks.
• Supervises staffing, training, and staff development within the department.
• Monitors performance using available data and maintains patient satisfaction.
• Implements policies to improve processes and minimize risk.
• Develops unit systems to ensure courteous, responsive service.
• Addresses patient complaints promptly and professionally.

Conocimientos

Leadership

Staff supervision

Scheduling

Training & development

Customer service

Educación

High School diploma

Bachelor's degree

Descripción del empleo

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job leads and supervises the daily operations of all personnel and processes within the department’s appointment desks. Supervises, plans, and organizes all operational functions including staffing and staff development/training within department. Supervises the implementation of policies and procedures required for success and supervises initiatives to improve processes, maximize efficiency, serve internal and external customers, and maintain high employee morale and patient satisfaction. Supervises and leads his/her respective team unit according to the organization's values and expectations.

Education

Required -High School diploma or equivalent.

Preferred -Bachelor's degree.

Work Experience

Required -3 years of related healthcare/clinical experience with exhibited leadership or supervisory experience.

Knowledge Skills and Abilities (KSAs)

• Proficiency in using computers, software, and web-based applications.

• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

• Ability to demonstrate excellent judgment in performing duties and conflict resolution skills.

• Strong delegation skills.

• Ability to work a flexible schedule (e.g. 24/7, weekend, holiday, on call availability).

Job Duties

• Works closely with clinical colleagues, physicians, and coordinator and manage to continually assess and improve the operational procedures of the unit.

• Supervises, trains and develops department staff.

• Supervises and utilizes all available performance management information to monitor and measure the performance of the operational unit as a team as well as the individual performance of team members.

• Ensures that the appropriate internal controls, backups, and policy guidelines are communicated to department leaders so that immediate testing is completed prior to implementing any new processes as to minimize the calculated risks associated with the new process.

• Develops unit specific systems to ensure an environment that emphasizes patient courtesy and responsive service delivery.

• Supervises and resolves patient complaints and requests for service immediately and courteously.

• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. There is no occupational risk for exposure to communicable diseases

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, Virginia, Washington, D.C., and United States Minor Outlying Islands, or any location outside of the United States.

Ochsner Health endeavors to make our site accessible to all users. If you would like an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.