Manager - Clinic Operations - Metairie Primary Care

Ochsner Health; Metairie (LA); On-site; USD 80,000 - 110,000; Full time

Job summary

Ochsner Health in Metairie, LA seeks an experienced operations leader to manage daily clinic operations and provide essential reporting to administration.

The role requires a high school diploma with healthcare experience or a Bachelor’s/Master’s with related healthcare leadership experience. Strong communication, budgeting and IT skills are essential.

Qualifications

• Proficiency with computers, software, and web-based applications.
• Strong verbal and written communication skills for diverse stakeholders.
• Financial acumen and ability to manage within a budget.
• Knowledge of financial statements and ability to analyze trends.

Responsibilities

• Manages systems and relationships to ensure quality care, safety, regulatory compliance and patient satisfaction.
• Interviews, hires, onboards, conducts performance reviews and works with HR on progressive discipline.
• Acts as liaison for system-wide information distribution and feedback.
• Monitors and distributes operating reports to providers and leadership.
• Assists with growth through business planning and special projects.
• Manages physical and technology infrastructure.
• Performs other related duties as required.

Skills

Computers & software proficiency

Verbal & written communication

Budget management

Healthcare operations knowledge

Education

High school diploma

Bachelor’s degree in healthcare/administration

Master’s degree with Administrative Fellowship

Tools

MS Office

Healthcare IT systems

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job manages the daily operations of the clinics and provides reports, as necessary, to administration.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

Required - High school diploma or equivalent.

Preferred -Bachelor’s degree in healthcare, business administration or related field.

Work Experience

Required -High school diploma with7 yearsof related healthcare experience including2 years of supervision or management experience;

OR

Bachelor’s degree with 3 years of related healthcare experience including 2 years of supervision or management experience;

OR

Master’s degree with completion of an Administrative Fellowship Program.

Knowledge Skills and Abilities (KSAs)

• Proficiency in using computers, software, and web-based applications.

• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

• Financial acumen and ability to manage within a budget.

• Knowledge of financial statements and ability to analyze trends and make recommendations.

• Ability to travel throughout and between facilities and work a flexible work schedule (e.g., more than 8 hours a day).

Job Duties

• Manages systems and relationships to ensure quality care, safety, regulatory compliance and patient satisfaction.

• Determines appropriate staffing levels and interviews, hires, onboards, conducts performance reviews and works with human resources on progressive discipline of employees within practice unit(s).

• Acts as practice unit liaison for system-wide information distribution and feedback.

• Monitors and distributes monthly or ad hoc operating reports to all providers and reviews information monthly with leadership.

• Assists with growth through business planning and special projects.

• Manages the physical and technology infrastructure.

• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
There is no occupational risk for exposure to communicable diseases

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.