Clinic Operations Manager 2

Partners in Digital Health; Lakeway (TX); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

PTO day1

Job summary

Baylor Scott & White Health seeks a Clinic Operations Manager 2 to coordinate physician office activities, ensuring high-quality, patient-centered care and compliance with policies and standards.

Responsibilities include managing daily operations, staffing, policy development, and staff supervision, with focus on efficient and compliant clinic performance across departments.

Qualifications

• Education: Associate's degree or 2 years of work experience above the minimum qualification.
• Experience: 4 years of healthcare leadership experience preferred.
• BHA, MHA, or MBA preferred.

Responsibilities

• Manages daily activities in a physician office, clinic or other patient care facility to ensure efficient office operations.
• Coordinates staffing, coverage and procedures to meet facility needs in a timely manner.
• Develops, reviews and implements policies, procedures aligned to organizational targets.
• Interviews, selects, trains, supervises, evaluates staff and handles termination of assigned employees.
• Provides in-service education programs for staff.
• Coordinates accounts receivable management for maximum reimbursement.
• Communicates with departments to coordinate services and improve patient care.
• Investigates and documents patient complaint resolutions.

Skills

Communication skills

Problem-solving

Team development

Education

Associate's degree or 2 years of work experience

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Clinic Operations Manager 2 coordinates activities in physician offices, clinics, or other areas. This ensures high-quality, patient-centered care and compliance with policies, procedures, and standards.

Essential Functions of the Role

• Manages daily activities in a physician office, clinic or other patient care facility to ensure efficient office operations.
• Coordinates staffing, coverage and procedures to ensure needs of the facility are met in a timely and effective manner.
• Develops, reviews, revises, submits and implements policies, procedures, and priorities for practice that are aligned to the organization's targets.
• Interviews, selects, trains, supervises, evaluates, counsels and recommends termination of assigned employees.
• Approves and contributes to in-service education programs for assigned people.
• Coordinates accounts receivable management to ensure maximum reimbursement.
• Communicates with various departments to coordinate services, resolve operational problems, and improve quality of patient care.
• Provides information to physicians, community groups and referral agencies about programs provided by practices.
• Investigates, resolves and documents resolution of patient complaints.

Key Success Factors

• BHA, MHA, or MBA preferred.
• Prior healthcare leadership preferred.
• Demonstrated communication and problem-solving skills.
• Demonstrated effectiveness in team development strategies.
• Demonstrated ability to evaluate and stabilize team and one-on-one workloads through effective time management, prioritization and organizational skills.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - Associate's or 2 years of work experience above the minimum qualification
• EXPERIENCE - 4 Years of Experience