Patient Services Specialist III - Surgery Scheduling

Baylor Scott & White Health; Round Rock (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Immediate health benefits eligibility

401(k) with match up to 5%

Tuition Reimbursement

PTO accrual Day 1

Job summary

Baylor Scott & White Health is seeking a skilled Patient Services Specialist 3 to provide advanced administrative support in a physician’s office or clinic. The role ensures patient-centered care, handles complex tasks, and may train staff and serve as backup supervisor when needed.

The position requires strong communication, scheduling, and insurance verification skills, with the ability to support multiple clinic locations and mentor junior staff.

Qualifications

• 2 years of experience in healthcare setting.
• Strong interpersonal and communication skills.
• Ability to train staff and mentor.

Responsibilities

• Assist in hiring and act as a peer interviewer.
• Handle patient check-in/out, scheduling, insurance verification, and phones.
• Provide staff mentorship and training.
• Coordinate process improvements and lead team huddles.
• Back up supervisor and help manage schedules.
• Arrange facility and equipment maintenance as needed.

Skills

Communication skills

Interpersonal skills

Customer service

Scheduling

Insurance verification

Team mentoring

Education

H.S. Diploma

Tools

Office software

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are

• We serve faithfully by doing what's right with a joyful heart.


• We never settle by constantly striving for better.


• We are in it together by supporting one another and those we serve.


• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits


• 401(k) savings plan with dollar-for-dollar match up to 5%


• Tuition Reimbursement


• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Patient Services Specialist 3 offers advanced administrative support in a physician's office, clinic, or other area. This role ensures high-quality, patient-centered care. This senior position handles complex tasks and escalations. It assists the supervisor in training staff and serves as a backup supervisor when needed.

Essential Functions Of The Role

• Assists in the hiring process and serves as a peer interviewer.


• Performs all duties associated with patient relations, check-in or check-out, scheduling, insurance verification and answering phones.


• Serves as a professional in handling more complex tasks and responding to escalated issues.


• Participates in process improvements initiatives. Facilitates or guides team meetings. Attends huddles, tracks metrics and maintains huddle boards.


• Mentors and trains staff in processes and procedures.


• Provides training on applications, website and other resource access.


• Monitors team members' participation to ensure the training provided is being utilized and if any additional training is needed.


• Serves as backup to the supervisor when absent, as required. Assists the supervisor in managing schedules, assigning tasks, and following up on work results.


• Monitors and arranges for facility and equipment maintenance and repairs, as needed and in conjunction with the Manager or Supervisor.


• Performs quality assurance audits.


• Orders supplies as requested.

Key Success Factors

• Excellent listening, interpersonal, and communication skills, both oral and written. Professional, pleasant, and respectful telephone etiquette. Ability to adapt communication style for different audiences.


• Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.


• Knowledge of patient registration procedures and documentation.


• Knowledge of medical insurance claims procedures and documentation. Needs to have thorough understanding of the Out of Network process.


• Skilled in the use of personal computers and related software applications.


• Skilled in preparing and maintaining patient records.


• Ability to examine unpaid third-party claims and delinquent accounts to establish appropriate follow-up actions to ensure payment.


• Ability to mentor and train staff.


• Advanced Patient Services experience with surgery scheduling, referral management, insurance authorizations, and medical clearances, preferably in a specialty clinic setting.


• Strong scheduling and multitasking skills with the ability to effectively prioritize work and thrive in a fast-paced environment with competing demands.


• Excellent customer service and communication skills with healthcare office/clinic experience and the flexibility to support multiple clinic locations as needed.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent


• EXPERIENCE - 2 Years of Experience