Manager Clinic Operations 2

Baylor Scott & White Health; Woodway (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Baylor Scott & White Health in Texas seeks a Clinic Operations Manager 2 to coordinate activities across physician offices and clinics, ensuring high-quality, patient-centered care and policy compliance.

The role focuses on staffing, process optimization, and smoother office operations, with leadership responsibilities and collaboration across departments to support reliable, efficient patient services.

Qualifications

• Education: Associate's degree or 2 years of related work experience.
• Experience: minimum 4 years in healthcare/clinic settings.
• Leadership and supervisory experience preferred.

Responsibilities

• Manages daily activities in a physician office, clinic or similar setting to ensure efficient operations.
• Coordinates staffing, coverage and procedures to meet facility needs in a timely manner.
• Develops and implements policies aligned to organizational targets.
• Interviews, trains, supervises, evaluates, counsels and terminates staff as needed.
• Oversees accounts receivable management to maximize reimbursement.
• Communicates with departments to coordinate services and improve patient care.
• Investigates and resolves patient complaints.

Skills

Healthcare experience

Clinic experience

Insurance experience

Leadership

Communication

Problem-solving

Time management

Organizational skills

Travel

Education

Associate's degree or 2 years of related experience

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Clinic Operations Manager 2 coordinates activities in physician offices, clinics, or other areas. This ensures high-quality, patient-centered care and compliance with policies, procedures, and standards.

Essential Functions Of The Role

• Manages daily activities in a physician office, clinic or other patient care facility to ensure efficient office operations.
• Coordinates staffing, coverage and procedures to ensure needs of the facility are met in a timely and effective manner.
• Develops, reviews, revises, submits and implements policies, procedures, and priorities for practice that are aligned to the organization's targets.
• Interviews, selects, trains, supervises, evaluates, counsels and recommends termination of assigned employees.
• Approves and contributes to in-service education programs for assigned people.
• Coordinates accounts receivable management to ensure maximum reimbursement.
• Communicates with various departments to coordinate services, resolve operational problems, and improve quality of patient care.
• Provides information to physicians, community groups and referral agencies about programs provided by practices.
• Investigates, resolves and documents resolution of patient complaints.

Key Success Factors

• Healthcare experience
• Clinic experience
• Insurance experience
• Demonstrated leadership, communication and problem-solving skills.
• Demonstrated effectiveness in team development strategies.
• Demonstrated ability to evaluate and stabilize team and one-on-one workloads through effective time management, prioritization and organizational skills.
• Able to travel as required.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - Associate's or 2 years of work experience above the minimum qualification
• EXPERIENCE - 4 Years of Experience