Clinic Operations Leader | Patient Experience & Growth

EPIC Health System LLC; South Lyon (MI); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Professional development

EAP

Culture of collaboration

Job summary

EPIC Health is seeking a dedicated Practice Manager to oversee the operations of a busy primary care clinic in South Lyon, MI. You will drive patient flow, provider productivity, and patient satisfaction while aligning financial performance with quality care.

The role requires leadership experience, a healthcare-focused degree, and strong skills in coaching, process improvement, and EHR proficiency. Join a mission-driven team focused on exceptional patient experiences and operational excellence.

Qualifications

• 3+ years of healthcare operations leadership experience in a primary care or outpatient setting.
• Proven success leading clinical and administrative teams.
• Experience managing clinic operations, staffing, patient flow, scheduling, and financial performance.
• Strong metrics understanding and workflow optimization.
• Leadership, coaching, and problem-solving skills.
• Proficiency with EHRs and Microsoft Office.

Responsibilities

• Lead the day-to-day operations of a busy primary care clinic.
• Drive patient flow, staff productivity, and service quality.
• Monitor KPIs and implement improvement plans.
• Recruit, coach, and develop clinical and admin staff.
• Ensure HIPAA and regulatory compliance.

Skills

Healthcare operations leadership

Team coaching

Workflow optimization

EHRs proficiency

Microsoft Office

Education

Bachelor's degree in Healthcare Administration or Business Administration

Tools

Athenahealth EHR

Job description

EPIC Health is seeking a dedicated Practice Manager to oversee the operations of a busy primary care clinic in South Lyon, MI. You will drive patient flow, provider productivity, and patient satisfaction while aligning financial performance with quality care.

The role requires leadership experience, a healthcare-focused degree, and strong skills in coaching, process improvement, and EHR proficiency. Join a mission-driven team focused on exceptional patient experiences and operational excellence.