Clinic Operations Leader - Patient-Centric Care

VIPcare; Athens (AL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401(k) through Fidelity

Paid Time Off (PTO)

Paid holidays

Job summary

VIPcare is seeking an experienced Office Manager to lead the day-to-day operations of a primary care clinic, focusing on delivering Five-Star patient experiences and coordinating both clinical and administrative activities.

You will oversee staff, provider coordination, and compliance within a Medicare Advantage/value-based care environment, driving performance, quality outcomes, and patient access improvements across the clinic.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or related field preferred.
• 4+ years of progressive healthcare operations experience.
• 1+ year of leadership or supervisory experience preferred.
• Experience with Medicare Advantage or value-based care is a plus.

Responsibilities

• Lead day-to-day operations of the medical practice with a patient-centered culture.
• Monitor and improve operational and clinical KPIs including HEDIS and patient satisfaction.
• Supervise clinic staff (3–7 members) and manage staffing, PTO, and coaching.
• Coordinate provider schedules, credentialing, and payer enrollment tasks.
• Ensure compliance with HIPAA, OSHA, CLIA, and other regulations.

Skills

Leadership

EMR proficiency

HIPAA knowledge

Customer service

Communication

Team building

Education

High school diploma

Healthcare Admin degree preferred

Tools

EMRs

Google Workspace

Job description

VIPcare is seeking an experienced Office Manager to lead the day-to-day operations of a primary care clinic, focusing on delivering Five-Star patient experiences and coordinating both clinical and administrative activities.

You will oversee staff, provider coordination, and compliance within a Medicare Advantage/value-based care environment, driving performance, quality outcomes, and patient access improvements across the clinic.