Clinic Operations Leader – GIMC & Pediatrics

University of Washington; Seattle (WA); On-site; USD 114,000 - 150,000; Full time

Job summary

The University of Washington Medical Center-Montlake in Seattle seeks a Health Services Manager to lead our General Internal Medicine Center and Pediatric Care Center. This 100% FTE role oversees day-to-day operations, working closely with providers and Medical Directors to ensure high-quality patient care.

You will direct staffing, monitor performance, manage patient access, and implement programs to meet patient volumes while maintaining cost-effective clinic operations.

Qualifications

• 4 years of work experience in a healthcare setting
• 2 years of supervisory or management experience
• Bachelor’s Degree in Business, Health Care Administration, or related field; or equivalent work experience
• Demonstrated leadership and program management skills
• Demonstrated ability to manage the financial performance of the clinic
• Demonstrated knowledge ensuring compliance with billing policies
• Demonstrated ability in process improvement to optimize clinic flow and operations
• Knowledge of The Joint Commission, DOH and other regulatory agency standards

Responsibilities

• Directs and oversees day-to-day and strategic clinic operations
• Manages an estimated 36 employees (clinical and non-clinical)
• Works in partnership with our providers and Medical Directors
• Provides daily staffing assignments
• Develops and assesses employee skills, monitors and manages employee performance, and completes timekeeping responsibilities
• Acts as an expert resource when staff encounter problems or questions
• Takes corrective action when employee performance is not acceptable
• Reviews and manages patient access in the forms of phone service, referral management, and appointment scheduling
• Plans and implements programs to meet targeted patient volumes
• Oversees quality assurance and safety standards
• Works to continually improve the quality of our services
• Ensures that the clinic operates in a cost-effective manner

Skills

Leadership & program management

Financial performance management

Billing compliance

Process improvement

Regulatory standards knowledge

Education

Bachelor’s degree in Business, Health Care Administration, or related field

Job description

The University of Washington Medical Center-Montlake in Seattle seeks a Health Services Manager to lead our General Internal Medicine Center and Pediatric Care Center. This 100% FTE role oversees day-to-day operations, working closely with providers and Medical Directors to ensure high-quality patient care.

You will direct staffing, monitor performance, manage patient access, and implement programs to meet patient volumes while maintaining cost-effective clinic operations.