Clinic Operations Lead & Practice Manager

CORNERSTONE FAMILY PRACTICE AND URG; Fayetteville (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Health insurance

Job summary

Cornerstone Family Practice & Urgent Care in Fayetteville, NC is seeking an experienced Practice Administrator to own day-to-day clinic operations in a busy independent family practice and urgent care setting.

The role requires hands-on leadership to supervise staff, manage scheduling and patient flow, and implement reliable systems that improve efficiency and safety. Experience with medical billing, HIPAA, and an ambulatory EHR/EMR is essential.

Qualifications

• Two years of recent medical-practice management experience with direct supervisory responsibility for clinical support and front-office staff.
• Experience with staffing, employee performance, compliance, patient flow, and practice operations.

Responsibilities

• Direct daily clinical and administrative operations, including opening readiness, staffing coverage, patient flow, scheduling, front-desk functions, clinical support, and end-of-day completion.
• Recruit, interview, onboard, train, schedule, supervise, coach, evaluate staff and discipline when necessary.
• Maintain a practical staffing plan for routine operations, absences, onboarding, high-volume periods, and shortages.
• Lead daily huddles and staff meetings; set expectations, document assignments, deadlines, and verify completion.
• Create and monitor policies, procedures, checklists, logs, and accountability systems to improve reliability and reduce errors.

Skills

Staff supervision

Healthcare operations

Scheduling

Communication

Problem-solving

Analytical thinking

Policy implementation

Tools

EHR/EMR

Practice-management system

eClinicalWorks

Job description

Cornerstone Family Practice & Urgent Care in Fayetteville, NC is seeking an experienced Practice Administrator to own day-to-day clinic operations in a busy independent family practice and urgent care setting.

The role requires hands-on leadership to supervise staff, manage scheduling and patient flow, and implement reliable systems that improve efficiency and safety. Experience with medical billing, HIPAA, and an ambulatory EHR/EMR is essential.