Clinic Operations Lead: Patient Care & Team Growth

Baylor Scott & White Health; Round Rock (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Immediate health/welfare benefits

401(k) with match up to 5%

Tuition Reimbursement

PTO accrual from Day 1

Job summary

Baylor Scott & White Health, a leading healthcare system in Texas, seeks a Clinic Operations Manager 1 to coordinate activities in physician offices, clinics, or other patient care areas, ensuring high-quality, patient-centered care.

This role involves staffing coordination, policy implementation, staff supervision, and cross-department collaboration to improve operations and patient experience. Travel within facilities may be required.

Qualifications

• Education: Associate's degree or 2 years of work experience beyond minimum qualification is required.
• Experience: At least 3 years in a related role is expected.
• Epic experience is nice to have but can be trained.

Responsibilities

• Manages daily activities in physician offices, clinics or patient care facilities to ensure efficient operations.
• Coordinates staffing, coverage and procedures to meet facility needs promptly and effectively.
• Develops and updates policies and priorities aligned to organizational targets.
• Interviews, hires, trains, supervises, evaluates and counsels staff; may terminate as needed.
• Allocates resources and approves in-service education programs for team members.
• Follows up on invoices, cash collections, and accounts receivable management.
• Communicates with departments to coordinate services, resolve issues, and improve patient care.
• Provides information to physicians and referral sources about programs.
• Investigates and resolves patient complaints.

Skills

Team leadership

Healthcare experience

Epic experience

Leadership & communication

Time management

Travel ability

Education

Associate's degree or 2 years of relevant work experience beyond minimum

3 Years of Experience

Job description

Baylor Scott & White Health, a leading healthcare system in Texas, seeks a Clinic Operations Manager 1 to coordinate activities in physician offices, clinics, or other patient care areas, ensuring high-quality, patient-centered care.

This role involves staffing coordination, policy implementation, staff supervision, and cross-department collaboration to improve operations and patient experience. Travel within facilities may be required.