Clinical Coordinator

Detroit Recovery Project; Detroit (MI); On-site; USD 29,797 - 31,133; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Professional Development Opportunities

Pet Insurance

Job summary

Detroit Recovery Project in Detroit, MI, is seeking a Clinical Operations Coordinator to manage daily operations and enhance patient experience at our Integrated Health Clinic. This role involves leading front desk activities, ensuring effective patient flow, and collaborating with clinic staff to maintain a professional environment.

The ideal candidate will have significant experience in outpatient healthcare settings, strong customer service skills, and a commitment to operational excellence. Competitive benefits include medical/dental insurance, 401(k) with match, and professional development opportunities.

Qualifications

• Minimum of two years experience in healthcare or outpatient clinic setting.
• Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) credential preferred.
• Experience with Electronic Health Records required.

Responsibilities

• Coordinate day-to-day clinic operations and front desk workflow.
• Provide oversight, training, and support to front desk staff.
• Monitor patient scheduling, registration, check-in, and check-out processes.

Skills

Customer service

Communication

Organizational skills

Problem-solving skills

Education

High School Diploma or GED

Associate degree in Healthcare Administration or related field

Tools

NextGen EHR

Microsoft Office Suite

Job description

Overview

Detroit Recovery Project, Inc. (DRP) is a Certified Community Behavioral Health Clinic (CCBHC) that provides integrated behavioral health and recovery support services for individuals experiencing mental health and substance use challenges. Through a whole-person approach to care, we help individuals build sustainable recovery and improved quality of life.

• Health & Wellness
• Spirituality
• Employment
• Education & Training
• Family & Recovery Support

About The Opportunity

Detroit Recovery Project is seeking a Clinical Operations Coordinator to support the day-to-day operations of our Integrated Health Clinic. This position serves as the operational lead for front desk functions and patient flow while helping ensure an exceptional experience for persons served, visitors, providers, and staff.

The Clinical Operations Coordinator will work closely with the VP of Integrated Health and clinic staff to support efficient clinic operations, oversee front desk workflows, assist with patient access and scheduling processes, and help maintain a welcoming, professional environment.

This is an excellent opportunity for an experienced healthcare professional who enjoys balancing administrative leadership, patient service, and clinic operations.

Compensation

The salary range for this position is $21.63-$22.60 per hour, based on non-discriminatory factors such as education, experience, certifications, technical skills, and overall qualifications.

This is a full-time, non-exempt position and is eligible for overtime compensation in accordance with applicable laws and organizational policies.

What We're Looking For

Detroit Recovery Project is seeking an organized, customer-focused professional with experience supporting outpatient healthcare operations. The ideal candidate has experience working in a medical, behavioral health, or integrated healthcare setting and can effectively coordinate front desk operations while supporting both staff and persons served.

Candidates with experience using NextGen EHR and those holding CMA or CNA credentials are strongly encouraged to apply.

What You'll Do

• Coordinate day-to-day clinic operations and front desk workflow
• Provide day-to-day oversight, training, and support to front desk staff
• Assist with onboarding, coaching, and performance feedback for front desk staff
• Monitor patient scheduling, registration, check-in, and check-out processes
• Ensure accurate demographic, insurance, and patient information is maintained within the electronic health record
• Support patient flow and clinic efficiency initiatives
• Assist with resolving patient concerns and operational issues
• Collaborate with providers, leadership, and support staff to ensure quality service delivery
• Assist with obtaining vital signs and basic clinical support duties when qualified and within certification scope
• Maintain clinic supplies and support overall office operations
• Assist with chart preparation, scanning, filing, and record management
• Support compliance with HIPAA, organizational policies, and regulatory requirements
• Participate in staff meetings, trainings, and quality improvement initiatives

Qualifications

• High School Diploma or GED required
• Associate degree in Healthcare Administration, Business Administration, or a related field preferred
• Minimum of two (2) years of experience in a healthcare, medical office, behavioral health, or outpatient clinic setting
• Previous supervisory or lead experience preferred
• Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) credential preferred
• Experience with Electronic Medical Records/Electronic Health Records required
• Experience with NextGen EHR strongly preferred
• Strong customer service, communication, organizational, and problem-solving skills
• Proficiency in Microsoft Office Suite
• Valid Michigan Driver's License preferred

Why Join DRP?

• Opportunity to support a growing Integrated Health Clinic
• Collaborative and supportive leadership team
• Front-loaded PTO
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Employee Assistance Program (EAP)
• Professional Development Opportunities
• Student Loan Forgiveness opportunities, including PSLF and eligible HRSA programs
• Pet Insurance

Equal Opportunity Employer

Detroit Recovery Project is an Equal Opportunity Employer and is committed to creating a diverse, inclusive, and supportive workplace for all employees and persons served.