Clinic Operations Lead: Elevate Patient Care & Efficiency

Concentra; Columbus (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer/

Medical, Vision, Prescription, Tele 건강

Job summary

Concentra in Columbus, OH seeks an Assistant Center Operations Director to support the Center Operation Director in delivering high quality patient care and service excellence.

The role focuses on staffing, daily operations, patient flow, and coordination with healthcare providers, with hands-on involvement in registration, checkout and center activities. Strong leadership and healthcare operations experience are essential.

Qualifications

• Minimum 1 year of direct management experience.
• Healthcare experience preferred.
• Strong leadership and organizational skills.

Responsibilities

• Assists in planning and preparing work schedules and assigns colleagues to specific duties.
• Assists in ensuring the financial performance of the center.
• Assists in developing and maintaining new policies, procedures and training programs for the assigned center.
• Assists with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources.
• Assists Center Operation Director with the hiring, training, disciplining and terminating of back office personnel.
• Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency.
• Assists Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel.
• Assists in preparing annual budgets.
• Assists with on‑site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals.
• Provides technical support and/or resources to client and Center personnel.
• Assists with managing on‑site nursing services provided by Center to client companies, including billing counseling, and supervision of on‑site personnel.
• Administers testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adhered.
• Assists in monitoring marketplace trends and gathers competitive information.
• Assists in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtained; facilitates productivity and customer service.
• Ensure the delivery of exceptional customer service by self and the center colleagues by putting all customers first and displaying a warm, welcoming and professional atmosphere for our colleagues and customers.
• Maintain excellent client and patient relations by ensuring needs and expectations are consistently met; ensure that patients are treated as individuals and attended to expeditiously and courteously by colleagues.
• Lead by example – Acquire a firsthand knowledge of daily center operations and participate in center floor work on a routine basis.
• Demonstrate exceptional leadership skill by ensuring that patients are treated with competence and provided with exceptional professional healthcare.
• Guide the center team in continuous improvement projects as necessary based on review of center performance metrics.
• Financial management and oversight (in the absence of the Center Operation Director).

Skills

Service Mentality

Attention to Detail

Sense of Urgency

Initiative

Flexibility

Customer service

HIPAA/PHI handling

Communication skills

Team leadership

Problem solving

Computer skills (Word, Excel)

Education

Bachelor’s degree in Business Administration/Healthcare Administration

Some college courses in Business Administration

Equivalent work experience in lieu of degree

Tools

Microsoft Word

Microsoft Excel

CRM systems

Budgeting software

Job description

Concentra in Columbus, OH seeks an Assistant Center Operations Director to support the Center Operation Director in delivering high quality patient care and service excellence.

The role focuses on staffing, daily operations, patient flow, and coordination with healthcare providers, with hands-on involvement in registration, checkout and center activities. Strong leadership and healthcare operations experience are essential.