Clinic Operations Director

Horizon Health; London (KY); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading healthcare organization is seeking a Clinic Operations Director to oversee its Behavioral Health program. This role involves administrative and operational leadership, focusing on improving patient outcomes through a team-based approach. The ideal candidate will possess strong leadership skills and a thorough understanding of behavioral health practices.

Benefits

Student Loan Forgiveness

403(b) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Qualifications

• Experience in behavioral health management required.
• Strong understanding of evidence-based treatments.
• Ability to lead and mentor clinical staff.

Responsibilities

• Oversee the behavioral health program and ensure compliance with regulations.
• Provide leadership and support to clinical staff.
• Develop and implement care programs across sites.

Skills

Leadership

Communication

Behavioral Health Knowledge

Team Coordination

Education

Master's in Social Work or related field

Job description

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Job Description

The Clinic Operations Director is the care team Director with the administrative and operational oversight of the Behavioral Health program, which is integrated into the other services provided by Horizon Health. This individual embraces a team-based approach and is competent to function as an integral part of the patient health care team to improve outcomes for patients. S/he will provide leadership, consultation, direction, and training to design and implement care programs throughout appropriate sites. Collaboration with the other directors within the organization to enhance the behavioral health program is essential as well as creating strategies and developing specific department/ organizational goals for the behavioral health team. The scope of this role is broad and requires an experienced, strong leader with the ability to plan, coordinate, implement, and assess the progress of the treatment program.

Benefits:

• Student Loan Forgiveness
• 403(b) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance
  
  
  

Job Description

The Clinic Operations Director is the care team Director with the administrative and operational oversight of the Behavioral Health program, which is integrated into the other services provided by Horizon Health. This individual embraces a team-based approach and is competent to function as an integral part of the patient health care team to improve outcomes for patients. S/he will provide leadership, consultation, direction, and training to design and implement care programs throughout appropriate sites. Collaboration with the other directors within the organization to enhance the behavioral health program is essential as well as creating strategies and developing specific department/ organizational goals for the behavioral health team. The scope of this role is broad and requires an experienced, strong leader with the ability to plan, coordinate, implement, and assess the progress of the treatment program.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Understands and promotes the mission, vision, and values of Horizon Health both in the workplace and the community.

Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions.

Using evidence-based medicine and population health methodologies to further develop and expand our behavioral health program.

Responsible for planning, coordination, implementation, and assessment of the department in entirety to include all goals and progress.

Excellent knowledge of social determinants of population served.

Provides supervision and mentoring to staff who provide behavioral health and other services to assist professional growth and development.

Provide direct supervision of medical staff and Clinical Therapists to include Licensed Clinical Social Workers, masters level social workers, masters level clinical psychologists, and LPCCs.

Collaborates with medical providers on program quality measures and outcomes with regards to evidence-based treatments for medical and mental health treatment.

Establishes and leads regular staff meetings to maintain open communication and information/updates between location sites.

Ensures all team members of the program comply with all guidelines established by CMS (Centers for Medicare and Medicaid) and other governing bodies

Provide direction of the department to include budgets, policies and procedures, goals, objectives, and all other functions of the department.

Confidence and comfort with the pace of primary care, strong communication skills and the ability to work with an interdisciplinary team.

Builds a positive and productive culture in the workplace

Facilitates problem solving and conflict resolution between staff, clinicians, departments, etc.

Provide support and supervision for MAT programs at every site within the organization.

Addresses emergency situations, applying interventions and promotes a safe and healthy environment

Evaluation and resolution of patient complaints in conjunction with appropriate department.

Establish and maintain professional rapport with patients, providers, and other team members.

Auditing patient records to ensure compliance and documentation is complete, appropriate, and timely.

Maintains all tracking and quality reporting as outlined by the organization.

Attends all leadership meetings to report program goals and progress.

Completes all supervised Behavioral Health staff job performance evaluations.

Participates in staff recruitment, interviews, and retention.

Develops scheduling of staff while managing time off requests, timekeeping, timecard approval, and after-hours coverage.

Works in conjunction with leadership and program staff to monitor and improve quality clinical services including utilization review, quality assurance, and clinical protocol development.

Consult with providers and team leads/directors to develop assessment and treatment protocols.

Design and implement formal training programs relative to specific topics on integrated care for primary care and behavioral health providers/staff.

Responsible for the development of clinical curriculum, administrative tools, and collaboration with educational institutions for internship/externship programs.

Requires travel to other clinic sites to assist with all services.

Other duties as assigned.

OTHER ESSENTIAL DUTIES and RESPONSIBILITIES:

All employees must embrace a team-based approach to patient care and understand that each role is important to our success.

Team members must demonstrate excellent team communication and coordination to provide quality patient care.

Care coordination includes communicating with community organizations, health plans, facilities, and specialists.

Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice.

Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations.

Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care.

All team members will be involved in the process of improving quality incomes.

Team members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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