Clinic Operations Director

Ohio State University Physicians; Columbus (OH); On-site; USD 74,000 - 111,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Wellness program

Employee assistance program

Flexible spending accounts

Job summary

Ohio State University Physicians is seeking a leader to provide administrative direction for one or more clinics, coordinating with executives, physicians, patients, and external partners to implement directives and resolve issues.

The role involves developing organizational structures, systems, and staffing plans, while controlling labor costs and clinic expenses. Strong integrity, teamwork, and the ability to operate in a fast-paced clinical setting are essential for success.

Qualifications

• A Bachelor’s degree or an equivalent combination of education and relevant experience.
• 2 years of direct managerial or supervision experience, preferably in a clinical setting.
• Strong interpersonal, organizational, communication, leadership and customer service skills.
• Demonstrate a high level of professional integrity and interpersonal skills to handle sensitive and confidential situations.
• Ability to interact, communicate, and follow-up with individuals at all levels of the organization in a timely manner with poise, tact and diplomacy.
• Strong organizational, communication, leadership and patient experience skills. Ability to work independently in a fast-paced, dynamic environment.
• Proficient in word processing and spreadsheet software. Knowledge of medical office operations and systems; familiar with guidelines regarding patient confidentiality issues, OSHA, Joint Commission, customer service, and knowledge regarding the clinical operations and needs of a medical facility.

Responsibilities

• Independently provides overall administrative direction and coordination of clinic(s) while serving as liaison with all levels of administration, physicians, patients and outside organizations to coordinate clinic business, accomplish directives and to facilitate resolution of problems.
• Develops, recommends, implements and maintains an overall organizational structure, systems, and staffing plan to effectively accomplish the goals and objectives of the clinic(s); ensuring timely and resource-efficient responses to clinic needs.
• Manages all aspects of clinic operations while controlling labor costs and clinic expenses.
• Maintains functional knowledge of staff responsibilities.
• Manages assigned staff including but not limited to hiring, training, supervising, employee engagement, performance management, and setting expectations, scheduling, and approving payroll.
• Initiates coaching, disciplinary action, and performance improvement planning utilizing direct and open communication, in order to address violations of policy and/or poor behavior or performance.
• Ensures new and existing staff attend and successfully pass Ambulatory Skills Orientation in accordance with established expectations.
• Analyzes reports, prepares summary and develops plans for improvement of financial results, clinic productivity and operational benchmarks, executing change as appropriate.
• Oversees all registration, scheduling and building/managing provider template functions to maximize clinic outcomes in collaboration/coordination with the Corporate Central Access team.

Skills

Interpersonal skills

Organizational skills

Communication skills

Leadership

Customer service

Word processing

Spreadsheet proficiency

Education

Bachelor's degree

LPN or RN licensing (preferred)

Tools

Microsoft Word

Excel

Job description

Ohio State University Physicians is seeking a leader to provide administrative direction for one or more clinics, coordinating with executives, physicians, patients, and external partners to implement directives and resolve issues.

The role involves developing organizational structures, systems, and staffing plans, while controlling labor costs and clinic expenses. Strong integrity, teamwork, and the ability to operate in a fast-paced clinical setting are essential for success.