Clinic Operations Coordinator

UnitedHealth Group; New York (NY); On-site; Confidential; Full time

Job summary

UnitedHealth Group is seeking an Administrative Coordinator for the William Street Clinic in New York, onsite. You will manage member check-in/check-out, scheduling, and front-office operations to support efficient clinic performance and a positive patient experience.

Responsibilities include coordinating clinician schedules, overseeing daily operations, maintaining PHI privacy, and collaborating with leadership to improve processes and service quality.

Qualifications

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age OR older.
• 1+ years of experience in an administrative, customer service, healthcare operations, OR related support role.
• Verbal and written communication skills with the ability to collaborate across diverse teams.
• Experience utilizing Microsoft Office applications (Word, Excel, Outlook, Teams).

Responsibilities

• Coordinate, maintain, and communicate daily clinic schedules and provider availability.
• Oversee daily administrative operations of the William Street Clinic to ensure efficient workflows and high-quality experiences.
• Manage member check-in/check-out, verify demographics and insurance, and ensure proper documentation.
• Serve as the primary contact for members with a professional, welcoming, and customer-focused approach.
• Provide operational support to clinicians and staff via phone, email, and messaging.
• Coordinate clinician scheduling to maximize utilization and access to care.
• Maintain organized workflows, track tasks, and identify opportunities to improve productivity and service.
• Coordinate front-office operations, inventory, supplies, equipment, and routine audits.
• Collaborate with leadership and cross-functional teams on process improvements.
• Protect PHI and ensure compliance with policies, contracts, and regulatory standards.
• Assist with data collection, reporting, and processes supporting clinic performance and regulatory requirements.
• Foster positive relationships with members, visitors, providers, and staff, delivering excellent service.
• Maintain a safe, organized, and professional work environment to support quality patient care.
• Perform additional administrative duties as assigned to support clinic operations.

Skills

Customer service

Communication

Organization

Problem-solving

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

UnitedHealth Group is seeking an Administrative Coordinator for the William Street Clinic in New York, onsite. You will manage member check-in/check-out, scheduling, and front-office operations to support efficient clinic performance and a positive patient experience.

Responsibilities include coordinating clinician schedules, overseeing daily operations, maintaining PHI privacy, and collaborating with leadership to improve processes and service quality.