Clinic Operations & Care Coordination Specialist

UnitedHealth Group; Cypress (AL); Hybrid; USD 25,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group is seeking a Clinic Coordinator to support central clinic operations across designated regions. The role emphasizes pre-visit EMR preparation, patient outreach, and care coordination within a lean process environment.

You will work from a regional administrative office with some travel to clinics and participate in multidisciplinary care planning to ensure high-quality patient experiences and efficient workflows.

Qualifications

• High School Diploma/GED is required.
• 1+ year of health care or customer service experience with solid communication skills.
• Proven working knowledge of the healthcare industry, roles, and terminology.
• Experience with EMR computer applications.
• Proven working knowledge of general office procedure.
• Basic level proficiency in Microsoft Office.
• Ability to travel to multiple work locations.

Responsibilities

• Engage in activities to ensure all needed patient information is available in the EMR prior to the patient's visit, including chart review and preparation of patient record for the designated care team.
• Review patient's chart for items such as last visit notes, open care gaps, and recent hospital discharge.
• Initiate and conduct calls to patients prior to appointment date to prepare for visit, including confirming appointment and prescription requests.
• Complete visit preparation activities, reconcile data across systems, generate standing orders, and follow up on referrals.
• Document medication refill requests and changes in the EMR.
• Manage pursuit lists and conduct outreach to patients as needed.
• Participate in planning, coordinating, and scheduling care with the multidisciplinary team.

Skills

Communication skills

Healthcare knowledge

Travel willingness

Bilingual

EMR experience

Education

High School Diploma/GED

Tools

EMR software

Microsoft Office

Job description

UnitedHealth Group is seeking a Clinic Coordinator to support central clinic operations across designated regions. The role emphasizes pre-visit EMR preparation, patient outreach, and care coordination within a lean process environment.

You will work from a regional administrative office with some travel to clinics and participate in multidisciplinary care planning to ensure high-quality patient experiences and efficient workflows.