Director, Clinic Operations & Care Coordination

Sacbar; El Segundo, Northern (CA, KY); Hybrid; USD 113,000 - 193,000; Full time

Benefits offered by this job

Comprehensive benefits

Equity stock purchase

401k contribution

Job summary

OptumCare in Southern California seeks a Clinic Coordinator Operations Director to lead central clinic operations across markets, driving standardized workflows, analytics, and HIPAA-compliant care coordination. Travel weekly to offices across CA with regional leadership collaboration.

The role focuses on strategic planning, training, performance enablement, and executive reporting to improve patient and staff experience while aligning with national standards and local market needs.

Qualifications

• High school diploma, GED, or higher OR equivalent experience.
• 5+ years of experience managing and developing a high performing teams.
• Experience in ambulatory care delivery and clinical operations management.
• Lean training and process improvement experience.
• Intermediate to advanced experience in Microsoft Excel and PowerPoint.
• Proven excellent relationship-building and interpersonal skills.
• Proven excellent verbal and written communication skills.
• Driver's License and access to reliable transportation.

Responsibilities

• Monitor evolving regulatory and market trends in Risk Adjustment and HEDIS measures; translate insights into actionable strategies.
• Architect scalable, compliant workflows aligned with national standards and local market dynamics to achieve KPIs.
• Lead design, delivery, and adoption of Clinic Coordinator workflows; foster a high-performance culture through coaching and development.
• Develop and execute quarterly performance acceleration strategies.
• Oversee dashboards and reporting tools; analyze data to identify trends and opportunities.
• Monitor deployment and resource allocation to maximize efficiency across the region.
• Partner with regional leadership to prioritize initiatives and resolve care coordination issues.
• Develop and enforce policies ensuring HIPAA compliance.
• Present performance updates to senior leadership and escalate critical issues.
• Partner with People Team to design career paths and development programs for CC function.
• Develop leadership capability in new Supervisors and provide targeted coaching.

Skills

Leadership

Team development

Stakeholder management

Communication

Strategic thinking

Education

Bachelor's degree

Lean Six Sigma certification

Tools

Excel

PowerPoint

Job description

OptumCare in Southern California seeks a Clinic Coordinator Operations Director to lead central clinic operations across markets, driving standardized workflows, analytics, and HIPAA-compliant care coordination. Travel weekly to offices across CA with regional leadership collaboration.

The role focuses on strategic planning, training, performance enablement, and executive reporting to improve patient and staff experience while aligning with national standards and local market needs.