Clinic Office Assistant

FirstHealth of the Carolinas, Inc.; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

FirstHealth of the Carolinas, Inc. seeks a detail‑oriented medical receptionist/billing clerk for our outpatient clinic. The role blends front-desk duties with accurate medical billing, CPT/ICD-10 coding, and insurance coordination.

Ideal candidates hold a high school diploma with at least three years in a physician's office, and proficiency in practice management systems, office automation, and delivering excellent customer service.

Qualifications

• High school graduate; one-year technical college or certification preferred.
• Three years' physician office experience with medical billing may substitute for formal training.
• Extensive CPT and ICD-10 coding and insurance reimbursement knowledge.
• Strong interpersonal and verbal communication skills.
• Good organizational skills and commitment to customer service.

Responsibilities

• Answers phones, routes calls, and takes accurate messages with urgency for patient distress.
• Manages scheduling, registers new patients, and maintains current demographic/insurance data.
• Identifies barriers to communication and verifies insurance eligibility.
• Checks in/out patients; applies ICD-10 and CPT codes accurately.
• Posts payments per policy and reconciles financial data daily and monthly.

Skills

Practice management systems

Office automation

CPT & ICD-10 coding

Insurance reimbursement

Interpersonal communication

Organizational skills

Customer service excellence

Education

High school diploma

Technical college certification (preferred)

Tools

Office software suite

Job description

Overview

• Experience with practice management systems.
• Office automation skills.
• Extensive knowledge of CPT and ICD-10 coding and insurance reimbursement.
• Strong interpersonal and verbal communication skills.
• Good organizational skills.
• Committed to and demonstrates excellent customer service when dealing with all types of customers

Responsibilities

• a. Answers phones, routes calls and or takes accurate message. Demonstrates a sense of urgency relating to patient's level of distress. Triages basic patient care needs generating a telephone encounter depending upon the situation.
• b. Manages the scheduling of patient appointments. Registers new patients and maintains current accurate up to date demographic and insurance information for all patients. Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc. (MSPQ).
• c. Identifies barriers to communications.
• d. Verifies insurance eligibility, scans insurance card, and photo ID.
• e. Checks patients in and or out for visit in appropriate manner. Accurate and appropriate use of ICD-10 and CPT codes.
• f. Accurately and accordingly to policy, posts payments.
• g. Reconciles all financial data correctly and in compliance with clinic policy, both at the end of day and end of month

Qualifications

• High school graduate. One-year Technical College or certification preferred.
• Three years' experience in a physician's office with medical billing experience may be accepted in lieu of formal training.

FirstHealth values diversity, equity, and inclusion, and works to create a culture of excellence in which all team members feel valued, connected, treated fairly and safe, and where differences are both respected and supported.