Clinic Office Assistant

Uconn Health Center; Farmington (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

University of Connecticut Health Center is seeking a Clinic Office Assistant to handle frontline reception, appointment scheduling, and administrative tasks in a dynamic health care environment.

The role supports patient flow, billing processes, and communications with patients and clinical staff, with regular weekday hours and opportunities for professional growth within a leading academic medical center.

Qualifications

• Knowledge of the principles and practices of clinical office management
• Knowledge of medical terminology
• Considerable interpersonal skills
• Oral and written communications skills
• Ability to operate office equipment, including computers, printers, scanners and other devices
• Ability to schedule and prioritize workflow

Responsibilities

• Acts as triage/receptionist for incoming/outgoing patients and performs associated administrative duties.
• Collects payments.
• Takes incoming and outgoing telephone calls.
• Schedules patient appointments for clinics and diagnostic testing.
• Prepares a variety of requests for patient diagnostic testing.
• Processes billing/insurance information.
• Prepares/sends reminder cards/letters to cancel or reschedule appointments.
• May order supplies.
• May perform administrative duties.
• Performs related duties as required.

Skills

Office management

Medical terminology

Interpersonal skills

Oral & written communication

Office equipment operation

Scheduling workflow

Education

Medical office assistant program

Tools

Epic

Job description

Clinic Office Assistant, 2027-195

The University of Connecticut Health Center is an affirmative action employer, in addition to an EEO and M/F/V/PWD/PV employer.

All employees are subject to adherence to the State Code of Ethics which may be found at www.ethics.state.ct.us.

UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.

PURPOSE OF CLASS:

At the UCHC, this class is accountable for independently performing a full range of administrative tasks.

SUPERVISION RECEIVED:

Works under the general supervision of an employee of a higher grade.

SUPERVISION EXERCISED:

May lead/supervise lower-level employees as assigned.

EXAMPLES OF DUTIES:

• Acts as triage/receptionist for incoming/outgoing patients and performs associated administrative duties.
• collects payments.
• takes incoming and outgoing telephone calls.
• schedules patient appointments for clinics, and diagnostic testing.
• prepares a variety of requests for patient diagnostic testing.
• processes billing/insurance information.
• prepares/sends out reminder cards/letters to cancel and reschedule appointments.
• may order supplies.
• may perform administrative duties.
• performs related duties as required.

MINIMUM QUALIFICATIONS REQUIRED:

KNOWLEDGE, SKILL AND ABILITY:

• Knowledge of the principles and practices of clinical office management
• knowledge of medical terminology
• considerable interpersonal skills
• oral and written communications skills
• ability to operate office equipment, which may include computers, printers, scanners, fax machines, and other automated equipment
• ability to schedule and prioritize workflow

EXPERIENCE AND TRAINING:

General Experience:

• Two (2) years of direct face-to-face customer service experience.

SUBSTITUTIONS ALLOWED:

• Graduation from a medical office assistant program may be substituted for the general experience.

PREFFERED QUALIFICATIONS:

• Epic experience preferred.

SCHEDULE:

• Monday - Friday. 9:00 am - 6:00 pm with a 60-minute unpaid meal break.