Clinic Office Assistant

Uconn Health Center; Farmington (CT); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Uconn Health Center is seeking an administrative professional to perform a full range of office duties in a clinical setting. The role includes greeting patients, handling phone calls, and managing appointment schedules for clinics and diagnostic tests.

Ideal candidates have at least two years of direct face-to-face customer service experience and familiarity with medical terminology;Epic experience is preferred. Monday–Friday, 8:30–5:30 with a half-hour unpaid lunch.

Qualifications

• Knowledge of clinical office management and medical terminology.
• Strong interpersonal and communication skills; ability to schedule and prioritize workflow.

Responsabilités

• Acts as triage/receptionist for incoming/outgoing patients and performs associated administrative duties.
• Schedules patient appointments for clinics and diagnostic testing; collects payments and processes billing/insurance information.
• Prepares/sends out reminder cards/letters to cancel or reschedule appointments; orders supplies as needed.

Connaissances

Customer service

Interpersonal skills

Oral and written communication

Office equipment operation

Formation

Medical office assistant program

Outils

Epic

Description du poste

The University of Connecticut Health Center is an affirmative action employer, in addition to an EEO and M/F/V/PWD/PV employer.

All employees are subject to adherence to the State Code of Ethics which may be found at www.ethics.state.ct.us .

UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.

PURPOSE OF CLASS:

At the UCHC, this class is accountable for independently performing a full range of administrative tasks.

SUPERVISION RECEIVED:

Works under the general supervision of an employee of a higher grade.

SUPERVISION EXERCISED:

May lead/supervise lower-level employees as assigned.

EXAMPLES OF DUTIES:

Acts as triage/receptionist for incoming/outgoing patients and performs associated administrative duties; collects payments; takes incoming and outgoing telephone calls; schedules patient appointments for clinics, and diagnostic testing; prepares a variety of requests for patient diagnostic testing; processes billing/insurance information; prepares/sends out reminder cards/letters to cancel and reschedule appointments; may order supplies; may perform

administrative duties; performs related duties as required.

MINIMUM QUALIFICATIONS REQUIRED:

KNOWLEDGE, SKILL AND ABILITY:

Knowledge of the principles and practices of clinical office management; knowledge of medical terminology; considerable interpersonal skills; oral and written communications skills; ability to operate office equipment, which may include computers, printers, scanners, fax machines, and other automated equipment; ability to schedule and prioritize workflow.

EXPERIENCE AND TRAINING:

General Experience:

Two (2) years of direct face-to-face customer service experience.

PREFERRED QUALIFICATIONS

Epic experience

Experience working in an ambulatory care setting.

SUBSTITUTIONS ALLOWED:

Graduation from a medical office assistant program may be substituted for the general experience.

SCHEDULE:

Fulltime. Monday - Friday. 8:30-5:30 (primarily 9:00-5:30) with a 30-minute unpaid meal break