Clinic Manager - Primary Care North

Duly Health and Care; St. Charles (IL); On-site; USD 79,000 - 119,000; Full time

Benefits offered by this job

Comprehensive benefits

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Adoption/surrogacy support

Job summary

Duly Health and Care in St. Charles, IL, is seeking a Clinic Manager for Primary Care North. The role oversees operations, finances, and people-related goals within the clinic, ensuring high-quality patient care and efficient service delivery.

The Clinic Manager collaborates with PCPs and leadership to drive performance, staffing development, and patient outcomes, while modeling exceptional customer service and accountability.

Qualifications

• BA/BS in Healthcare Administration, Business Administration or related discipline required.
• Minimum 5 years of related work experience in a medical clinic, hospital setting, or similar environment.
• 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment preferred.

Responsibilities

• Owns operational and clinic performance for both fee for service and value based care
• Leads people, coordinates and inspires the team and achieves results under challenging circumstances
• Works comfortably with performance dashboards, understands KPIs, and drivers of the performance
• Provides extraordinary customer service to all internal and external customers (including patients and other team members)
• Monitors front desk, referral scheduling, and Medical Assistant teams for efficiency, accuracy, and customer focus
• Monitors patient flow from check-in through appointment to check-out
• Addresses and resolves all customer-service or team member issues
• Collaborates with Leadership Team on strategic business planning
• Performs other duties as assigned and modified at manager’s discretion.

Skills

Healthcare administration

Supervisory experience

Education

BA/BS in Healthcare Administration or related

Job description

Duly Health and Care , you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Clinic Manager -Primary Care North

• Full-Time, 40 hours per week.
• Locations: St. Charles

Duly primary care clinics represent the “front door” to Duly ’s network of high-quality, high-value providers, and healthcare services. The Clinic Manager is responsible for the overall performance of the operational, financial and people-related clinic level goals. The Clinic Manager partners closely with the clinic providers to ensure patient care, service and clinical metrics meet and exceed expectations. The Clinic Manager must be equally comfortable greeting patients in the waiting room, engaging with PCPs, leading staff, and owning results. This service-oriented individual will have a keen understanding of how serving others results in staff that are better developed and more capable, and patients that are more engaged in their health, thereby yielding better patient outcomes.

Responsibilities

• Owns operational and clinic performance for both fee for service and value based care
• Leads people, coordinates and inspires the team and achieves results under challenging circumstances
• Works comfortably with performance dashboards, understands KPIs, and drivers of the performance
• Provides extraordinary customer service to all internal and external customers (including patients and other team members
• Monitors office communication and performance to ensure that front desk, referral scheduling, and Medical Assistant teams operate in an efficient, accurate and customer-focused manner
• Monitors the number of patients and wait times to ensure proper flow of patients from check-in through appointment to check-out
• Addresses and resolves all customer-service or team member issues
• Collaborates with team to conduct performance evaluations of team members and complete any required disciplinary actions
• Utilizes a keen sense of business acumen that assists with understanding our business, appreciating the various operating levers to utilize for success
• Demonstrates an astute sense of ownership; the successful Clinic Manager will drive success of the clinic from all dimensions – people, service, utilization, and outcomes, as if they owned the organization
• Performs other duties as assigned and modified at manager’s discretion.

Other responsibilities may include

• Works with PCPs to assist with scheduling meetings with patients and/or writing letters to/for patients
• Reviews reports to ensure target metrics are achieved and processes are being followed
• Ensures co-pays are compliantly collected and cash is reconciled and deposited
• Conducts walk-through of the clinic to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.
• Conducts trainings and refreshers regarding regulatory compliance, ensures annual OSHA trainings occur and employees have all required certifications current in their files
• Monitors transportation and housekeeping activities
• Monitors and/or alters team member work schedules, including approval of overtime or vacations.
• Collaborates with the Leadership Team and Administrators in relation to strategic business planning.

Experience/Education

• BA/BS degree in Healthcare Administration, Business Administration, or a closely related discipline required OR an equivalent combination of post-secondary education or job-related experience may substitute on a year-for-year basis.
• A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required, of which 3 years’ supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment preferred.

The compensation for this role includes a base pay range of $79,255-$118,884, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.