Clinic Manager Physician Services

ScionHealth; Watertown (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

Watertown Regional Medical Center, part of ScionHealth, is seeking a Clinic Manager to oversee daily operations of hospital-owned physician practices, ensure high-quality patient care, and maintain regulatory compliance.

You will manage staff, budgets, policies, and collaborate with senior leadership on service line development to improve patient satisfaction and operational efficiency.

This role requires leadership, EHR/billing knowledge, and strong communication in a fast-paced hospital setting.

Qualifications

• Minimum of three (3) years of management experience in a physician practice or outpatient clinic setting.
• Experience with electronic health record (EHR) systems and medical billing/coding preferred.
• Strong leadership, communication, and interpersonal skills to coordinate across clinical and administrative teams.

Responsibilities

• Oversees daily operations of physician practices to ensure efficient workflow and high-quality patient care.
• Develops and implements policies and procedures for operational consistency and compliance.
• Monitors budgets, develops financial plans, and addresses variances.
• Recruits, trains, and supervises staff.
• Ensures accurate documentation, coding, and billing practices to optimize reimbursement.
• Coordinates with providers to optimize schedules and patient flow.
• Manages supply chain and inventory.
• Resolves patient complaints and escalates issues as needed.
• Implements quality improvement initiatives and collaborates with leadership on strategic planning.

Skills

Leadership

Billing & Coding

Communication

MS Office & EHR

Financial analysis

Independent work

Professionalism

Education

Bachelor’s degree in Business Administration, Healthcare Management, or related field

Associate degree or equivalent combination of education and experience

Tools

Epic

Athena

Microsoft Office

Job description

Description

Be part of Watertown Regional Medical Center, an acute-care hospital in southeastern Wisconsin that consistently earns national awards for its high-quality care from the likes of Becker's Hospital Review, Chartis, Healthgrades, The Leapfrog Group, and parent company ScionHealth. Watertown Regional's exceptional care across multiple specialty services is also reflected in its numerous accreditations and certifications. Join our team and grow your career in a hospital where everyday excellence meets or exceeds expectations.

Job Summary

The Clinic Manager is responsible for overseeing the daily operations of hospital-owned physician practices, ensuring high-quality patient care, operational efficiency, and regulatory compliance. The role involves managing staff, developing and monitoring budgets, implementing practice policies, and fostering effective communication between clinical and administrative staff. The Clinic Manager also collaborates with senior leadership to develop strategic initiatives aimed at optimizing service delivery and patient satisfaction.

Essential Functions

• Oversees daily operations of assigned physician practices, ensuring efficient workflow and high-quality patient care
• Develops and implements policies and procedures to maintain operational consistency and regulatory compliance
• Monitors financial performance, prepares budgets, and addresses variances
• Recruits, trains, and supervises clinical and administrative staff
• Ensures accurate documentation, coding, and billing practices to optimize reimbursement
• Coordinates with providers to optimize schedules, manage patient flow, and reduce wait times
• Manages supply chain processes, including ordering and maintaining inventory levels
• Resolves patient complaints and escalates issues to senior leadership as necessary
• Implements quality improvement initiatives to enhance patient experience and operational efficiency
• Collaborates with senior leadership on strategic planning and service line development

Knowledge/Skills/Abilities/Expectations

• Strong leadership and team-building skills
• Knowledge of medical billing, coding, and insurance reimbursement
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and EHR systems (e.g., Epic, Athena)
• Analytical skills to interpret financial data and develop operational plans
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Demonstrates professionalism, integrity, and commitment to patient-centered care

Qualifications

Education

• Bachelor’s degree in Business Administration, Healthcare Management, or related field preferred
• Associate degree or equivalent combination of education and experience required

License/Certification

• Certification in Healthcare Management (e.g., CMPE) preferred
• Basic Life Support (BLS) preferred

Experience

• Minimum of three (3) years of management experience in a physician practice or outpatient clinic setting required
• Experience with electronic health record (EHR) systems and medical billing/coding preferred