Clinic Manager

Madison Medical Affiliates; Milwaukee (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

Madison Medical Affiliates is seeking a Clinic Manager to lead daily clinic operations and support both clinical and administrative teams in delivering high-quality patient care.

The role emphasizes staff scheduling, performance monitoring, and compliance with healthcare regulations, while fostering a patient-centered environment and effective collaboration with physicians and nurses. This on-site position requires strong leadership and organizational skills.

Qualifications

• Excellent written and oral communication skills.
• Ability to multi-task and be flexible in learning and handling a variety of duties.
• Proven leadership experience managing clinic staff and operations.
• Experience with healthcare administration, clinic policies, and processes.
• Knowledge of regulatory requirements and quality standards.

Responsibilities

• Manage daily clinic operations and ensure smooth patient flow.
• Supervise, support, and coordinate clinical and administrative staff.
• Develop staff schedules and ensure appropriate staffing coverage.
• Monitor staff performance, productivity, attendance, and evaluations.
• Ensure excellent patient experience and address concerns or complaints.
• Collaborate with physicians, nurses, and other health professionals.
• Maintain compliance with healthcare regulations and policies.
• Monitor infection prevention, patient safety, and clinical standards.
• Monitor supplies, equipment, inventory, and ordering.
• Participate in audits and quality-improvement projects.
• Develop and implement policies and workflow improvements.
• Recruitment, onboarding, training, and ongoing staff development.
• Collaborate with senior leadership to meet goals.
• Maintain a professional, respectful workplace.

Skills

Communication

Multitasking

Leadership

Regulatory compliance

Education

Bachelor's degree in Healthcare Administration or related field

Tools

EHR System

Job description

Job Description: Clinic Manager

The Clinic Manager is part of a dynamic and collaborative leadership team that oversees the daily operations of the healthcare clinic, ensuring patients receive safe, high-quality, timely care while maintaining efficient workflows and supporting clinical and administrative staff. This position reports to the Regional Director.

Responsibilities

• Manage daily clinic operations and ensure smooth patient flow.
• Supervise, support, and coordinate clinical and administrative staff.
• Develop staff schedules and ensure appropriate staffing coverage.
• Monitor staff performance, productivity, attendance, and professional development; annual employee evaluations.
• Ensure excellent patient experience and address patient concerns or complaints.
• Work closely with physicians, advanced practice providers, nurses, medical assistants, administrative staff and other healthcare professionals.
• Maintain compliance with healthcare regulations, organizational policies, and clinical standards.
• Monitor infection prevention, patient safety, medication procedures, and quality standards.
• Monitor clinic supplies, equipment, inventory, and ordering.
• Participate in audits, quality-improvement projects, incident investigations, and corrective actions.
• Develop and implement policies, procedures, and workflow improvements.
• Recruitment/hiring, new hire onboarding, training, competency assessment, and ongoing education of staff.
• Collaborate with senior leadership to meet organizational and departmental goals.
• Maintain a professional, respectful, and patient-centered workplace environment.

• Communicates effectively with patients, visitors, employees, physicians, providers and the public to promote a professional health care environment.
• Stays current on electronic health records (EHR) changes and ensures accurate and timely documentation in patient records; acts as EHR Super User for the clinical staff.
• Monitors, edits, and approves PTO & timecards.
• Provide clinical leadership, guidance, and support to clinical and administrative staff.
• Monitor staffing levels, workloads, clinical priorities, and the quality, safety, and effectiveness of patient care.
• Promote infection prevention, medication safety, safeguarding, and other clinical standards.
• Maintain confidentiality and comply with relevant healthcare legislation and professional standards.
• Respond appropriately to patient concerns, complaints, and clinical incidents.
• Performs other duties as assigned.

Qualifications

• At least 2 years of experience with managing staff and operations.
• Knowledge of health care administration, business administration or other related fields. The equivalent to that which would be acquired by completing a regionally accredited bachelor’s degree program.
• Knowledge, skills and abilities required to perform this job are typically acquired through a minimum of five years of progressively responsible experience in a healthcare facility that includes experiences and knowledge of medical practice, clinic management, clinic operational structure systems and clinic policies, procedures and processes.
• Excellent written and oral communication skills.
• Ability to multi-task and be flexible in learning and handling a variety of duties.