Clinic Manager - Family Practice

PeaceHealth; Lynden (WA); On-site; USD 53,000 - 79,000; Full time

Job summary

PeaceHealth seeks a Clinic Manager for a full-time, 1.0 FTE, day shift. The salary range is $38.22–$57.34 per hour, with rate dependent on education, training and experience.

Scope includes ~18 providers and 28 caregivers; responsibilities include leading clinic operations with physicians and leadership to meet annual goals. Oversight covers financial and operational performance, staffing, and service excellence.

Qualifications

• Bachelor's degree in Business, Healthcare Management, or equivalent.
• Minimum 2 years of leadership experience at manager level.
• Experience managing healthcare operations and staff.
• Strong problem solving and communication skills.

Responsibilities

• Lead clinic operations with physicians and senior leadership to meet goals.
• Analyze and manage clinical and non-clinical operations across sites.
• Oversee financial and operational performance, staffing, and budget.
• Develop and implement action plans to resolve clinic issues.
• Mentor and evaluate assigned staff; provide coaching and development.

Skills

Leadership

Team building

Process improvement

Time management

Communication skills

Interpersonal skills

MS Office

Financial management

Business acumen

Collaboration

Education

Bachelor's Degree in Business

Bachelor's Degree in Healthcare Management

Tools

MS Office

Job description

Description

PeaceHealth is seeking a Clinic Manager for a Full Time, 1.00 FTE, Day position. The salary range for this job opening at PeaceHealth is $38.22 – $57.34. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Scope includes about 18 providers and 28 caregivers.

Responsible for facilitating an interdisciplinary, collaborative approach in the delivery of care and programs; partnering with clinic Physician(s) and operational leadership to provide effective and proactive management of clinic operations; management of provider caregivers (typically up to 10 providers); ensuring exceptional services to patients; and for achieving annual operational and financial goals. May manage multiple sites, departments or services lines.

Essential Functions

• Partners with physicians and senior clinic leadership to lead clinic operations to ensure overall success of area/site. Engage staff, providers and leadership in developing and implementing action plans to meet annual operating goals that are in alignment with strategic plan and to resolve clinic issues in a timely manner.
• Analyzes, organizes and manages clinical and non-clinical operations of assigned areas. This may include multiple sites/departments/service lines.
• Full authority/oversight over daily operations and responsible for managing and overseeing the delivery of exceptional and compassionate care to all patients within area(s) of responsibility.
• Overall accountability and oversight of assigned clinic(s)/area(s) including: financial and operational performance; provider practice efficiency; service excellence; budget development and management; staffing; talent/performance management. Engages appropriate stakeholders in the review and dissemination of area financial and productivity performance.
• Manages the selection, training, coaching, mentoring, development and evaluation of assigned staff. Full employment authority.
• Provides first line response to physician and assigned staff issues (behavioral and clinical). Responsible for problem resolution in collaboration with lead physicians(s) and/or senior clinic leadership as necessary.
• Supports/influences strategic initiatives and manage programs in identified service lines. Provides solutions and strategic direction for addressing the business operational issues.
• Involved with planning and implementation of new or acquired service and business ventures.
• Leads process improvement initiatives. Analyzes situations, identifies problems, identifies and evaluates alternative courses of action and implements improvement plans through utilization of Quality Improvement (QI) and Process Improvement (PI) principles.
• Demonstrates emphasis on inspiring caregivers and improving quality of staff, systems, and environment to insure high quality care and service.
• Ensures that legal and regulatory standards, as well as clinic and department policies and procedures are implemented and monitored.
• If clinic size does not support a Supervisor-Clinic Operations, responsibilities also include those listed in the job profile for the Supervisor – Clinic Operations.
• Performs other duties as assigned.

Qualifications

Education

• Bachelor's Degree Required: Business or
• Bachelor's Degree Required: Healthcare Management or a combination of education and professional experience that provides the caregiver with the requisite knowledge, skills and abilities to successfully perform the job

Experience

• Minimum of 2 years Required: leadership experience including manager level or
• Required: Equivalent healthcare management experience

Skills

• Strong problem solving, decision making, team building, process improvement, leadership and time management skills. (Required)
• Excellent interpersonal and communication skills, both written and verbal. (Required)
• Proficient in the use of computers including MS Office applications. (Required)
• Strong financial management skills including analytical skill and familiarity with benchmarking financial and operational performance. (Required)
• Embraces and promotes teamwork. (Required)
• Knowledge of an experience with continuous improvement techniques and methodologies. (Required)
• Demonstrated competence in developing business plans for new services and capital equipment. (Required)

Working Conditions

Lifting

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.

Environmental Conditions

• Predominantly operates in an office environment and time spent on site in medical/hospital setting.

Mental/Visual

• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package.

• full medical/dental/vision coverage
• 403b retirement plan employer base and matching contributions
• paid time off
• employer-paid life and disability insurance with additional buyup coverage options
• tuition and continuing education reimbursement
• wellness benefits
• expanded EAP and mental health program

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

EEO Affinity Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.