Clinic Manager (Dermatology Howard County)

Johns Hopkins University; Columbia (MD); On-site; USD 52,000 - 91,000; Full time

Job summary

Johns Hopkins University in Columbia, MD seeks a Clinic Manager for the Dermatology Howard County practice to oversee daily clinical operations, staffing, and safety. You will ensure smooth patient flow, supervise staff, and collaborate with leadership to meet clinical goals.

Responsibilities include EPIC EMR optimization, scheduling, training, performance reports, and coordinating with HR on hires. A Bachelor’s degree and supervisory experience are required; Epic Cadence/Prelude experience

Qualifications

• Bachelor's degree required; supervisory experience preferred.
• Understanding of changing reimbursement policies is essential.
• Master's degree or higher in health administration is a plus.

Responsibilities

• Manage day-to-day clinical operations of a satellite practice location.
• Set policies and procedures with leadership and ensure staff adequacy.
• Coordinate training and supervise clinical staff and workflows.
• Forecast staffing, evaluate staff, and report on performance metrics.
• Serve as EPIC super-user for EMR troubleshooting and optimization.
• Collaborate with Medical Director and HR on hires and onboarding.

Skills

Supervisory experience

Reimbursement policies knowledge

Operations management

Education

Bachelor's Degree

Master’s degree in health administration or business

Tools

Epic Cadence/Prelude

Epic CareAmbulatory

Job description

Johns Hopkins, founded in 1876, is America's first researchuniversity and home to nine world-class academic divisions workingtogether as one university.

The Department of Dermatology is seeking a ClinicManager who will be responsible for managing the clinicaloperations and safety for the Howard County practice location. Theclinic practice consists of general dermatology, cosmeticdermatology, dermatology surgery, and phototherapy treatment. Thisrole will also be responsible for the operations and dailysupervision of personnel of the outpatient clinic as well asresponsible for assuring the smooth flow of patients, managingstaff, and refining operations to improve patient, family,provider, and employee satisfaction. This individual reports to theAssistant Administrator of Dermatology. This position hasoperations management and financial responsibility and workscollaboratively with the Divisions leadership team to meet clinicalpractice goals and objectives.

Specific Duties & Responsibilities

• Manage day-to-day clinical operations of a satellite practicelocation.
• Work with administrative and physician leadership to establishpolicies and procedures where changes are needed.
• Manage the process for maintaining adequate staff.
• Secure and coordinate training of employees as needed inconjunction with the clinical trainer or team leaders.
• Forecast staffing needs and adjust, as needed.
• Manage the process for yearly evaluation of staff members.
• Collaborate with administration on clinical operations, processimprovement projects, and initiatives directly related to theclinics and primary metrics.
• Serve as EPIC Super-user for EMR troubleshooting and processchange/enhancements for staff and providers.
• Monitor quality and safety measures for practices and maintainknowledge of key metrics.
• Work with clinic and divisional leadership to identifyopportunities and create action plans to improve performance.
• Regularly report on performance and initiatives to providersand division leadership.
• Monitor Patient Satisfaction for the outpatient clinicpractices.
• Review patient satisfaction reports with leadership and ensurethat they are distributed to physicians and staff.
• Develop annual action plans, as needed. Provide and/orcoordinate service excellence training, as needed.
• Monitor operational metrics and develop reports includingaccess, volumes, number of patients served, show rates, providercancellations, room utilization and other selected metrics toassess outpatient activity by provider.
• Provide recommendations and action plans to effectively managethe clinics.
• Work with the Medical Director and department leadership toassess practice performance.
• Identify ways to support the providers in optimizing theirclinic sessions.
• Develop corrective action plans as needed.
• Assist with basic data analysis needs at the direction ofmanager or clinic leadership.
• Manage reports in clinics EMR to assist with operations andquality of care.
• Serve in a liaison role with the Departments Central Schedulingto monitor and track appointment scheduling and registrationactively, including call volumes, registration audits, and templatemanagement.
• Manage clinic schedules and Epic templates for the practice,including providers, residents, nurses, and resources.
• Assist the department leadership in on-boarding of newproviders.
• Serve as a liaison with the Patient Relations Department.Investigate and respond to patient complaints as appropriate.
• Coordinate the hiring, training, supervision, discipline, andall other related staff performance issues along with divisionshuman resources representative.
• Accounts payable to include various utility companies, vendors,contractors, etc. related to internal building maintenance, asapplicable.

Minimum Qualifications

• Bachelor's Degree.
• Three years related experience.
• Previous supervisory experience required.
• Requires an understanding of changing reimbursement policiesand third-party reimbursement.
• Additional education may substitute for required experience,and additional related experience may substitute for requirededucation beyond a high school diploma/graduation equivalent, tothe extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Master’s degree in health administration or business.
• Experience working with Epic Cadence/Prelude and Epic CareAmbulatory.
• Management experience.

Classified Title: Clinic Manager
Role/Level/Range: ATO 40/E/03/OG
Starting Salary Range: $51,688 - $90,584 Annually ($70,000targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M - F; 8:30am - 5:00pm
FLSA Status: Exempt
Location: JH at Columbia Center
Department name: Dermatology Howard County
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to apre-employment background check.

During the Influenza ("the flu") season, as a condition ofemployment, The Johns Hopkins Institutions require all employeeswho provide ongoing services to patients or work in patient care orclinical care areas to have an annual influenza vaccination orpossess an approved medical or religious exception. Failure to meetthis requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas,laboratories, working with research subjects, or involvingcommunity contact requires documentation of immune status againstRubella (German measles), Rubeola (Measles), Mumps, Varicella(chickenpox), Hepatitis B and documentation of having received theTdap (Tetanus, diphtheria, pertussis) vaccination. This may includedocumentation of having two (2) MMR vaccines; two (2) Varicellavaccines; or antibody status to these diseases from laboratorytesting. Blood tests for immunities to these diseases areordinarily included in the pre-employment physical exam except forthose employees who provide results of blood tests or immunizationdocumentation from their own health care providers. Anyvaccinations required for these diseases will be given at no costin our Occupational Health office.

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