Clinic Manager

Seeitclear; Walker (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

Grand Rapids Ophthalmology in Walker, Michigan, seeks an experienced Ophthalmic Clinic Manager to oversee clinical staff and daily operations under the Clinic Director. You will drive efficient patient flow and ensure high-quality care in a fast-paced ophthalmology setting.

The role requires 5+ years leading ophthalmology teams, EMR experience, PACS familiarity, and strict HIPAA/OSHA compliance. COA/COT certification is preferred; some Saturdays may be required.

Qualifications

• High School Diploma or GED required.
• Minimum 5 years leading a clinical ophthalmology team.
• Minimum 5 years EMR experience and medical documentation.
• Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) preferred.
• Background check clearance and right to work in the United States.
• Experience with PACS or similar systems is desirable.

Responsibilities

• Lead clinical staff in delivering exceptional patient care.
• Oversee office visits and in-office surgical procedures.
• Ensure accurate documentation in EMR and HIPAA compliance.
• Coordinate staff training and performance evaluations.
• Manage authorizations, referrals, and scheduling.
• Maintain cleanliness and equipment readiness.
• Support Clinic Director and ensure policy adherence.
• Some Saturdays may be required.

Skills

Team leadership

Customer service

Process management

Communication

Professional demeanor

Patient-focused care

Education

High School Diploma or GED

COA/COT certification preferred

Tools

PACS

EMR systems

Job description

Company: Grand Rapids Ophthalmology
Job Title: Clinic Manager
Department: Ophthalmology
Reports To: Clinic Director
Location: Walker, Michigan

As an Ophthalmic Clinic Manager , you are responsible for the management and oversight of clinical staff processes within the assigned scope of responsibility to accurately and efficiently enter, interpret, and lead assigned Ophthalmic Technicians in the execution of day-to-day operations in support of each Ophthalmologist, while working in a fast-paced environment.

Skills and Abilities:

• Create an environment of exceptional customer service

• Process management and adapting to process demands

• Effective communication within scope of responsibility

• Display a professional attitude; ensuring all staff greet patients promptly with the smile and thank them when they leave

• Practice patient focused urgency at all times within the conduct of the care visit

• Support Clinical Manager in the guidance and supervision of clinical staff consistent with the ECP employee handbook

Essential Functions

• Lead assigned functional teams in providing exceptional customer service during every patient encounter

• Provide operational leadership to the staff supporting the Ophthalmologist in conduct of office visits and in-office surgical procedures.

• Ensure staff are able to and are correctly submitting assigned physician escribed medications, and medication refills to patients' pharmacies.

• Ensure timely process flow for visual fields, Biometry, refractions, optical coherence tomography (OCT), and Topography testing.

• Ensure all patient information gathered during the exam is accurately reflected in electronic health records by assigned team members.

• Oversee patient communication regarding follow-up care, surgeries, procedures, post-op care, etc., and ensure that communication is patient focused

• Maintain sanitary use of equipment throughout the care visit for their assigned team

• Assistance to the Clinical Manager in training, staff development plans and performance evaluations

• Manage prior authorizations, patient refills, doctor schedules, and referral correspondence for assigned team

• Advise Clinical Manager on functional team staffing in support of the doctor's schedules to comply with all company policies

• Deploy company objectives where applicable

• Enforce HIPAA and OSHA standards along with ECP identified best practices in the conduct of care among team members

• Other duties as assigned

• Some Saturdays may be required

Minimum Requirements

• High School Diploma or GED equivalent required

• 5 years (minimum) leading a clinical team in ophthalmology

• Previous experience with management of PACS or similar systems (desirable)

• 5 years EMR experience and medical documentation

• Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification or a related area of study preferred

• Favorable result on background check required

• Must be able to provide proof of their identity and their right to work in the United States

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered foremploymentwithout attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.