Clinic Manager

EyeCare Partners LLC; Walker (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Grand Rapids Ophthalmology in Walker, Michigan is seeking an Ophthalmic Clinic Manager to lead clinical staff and optimize day-to-day operations for ophthalmology services.

You will oversee patient flow, staff training, and coordination with the ophthalmologist to ensure high-quality eye care and efficient visits, while maintaining HIPAA and OSHA compliance in a fast-paced setting.

Qualifications

• High School Diploma or GED required.
• 5+ years leading a clinical ophthalmology team.
• EMR experience and medical documentation required.
• COA or COT certification preferred.
• Background check and right to work in the United States required.

Responsibilities

• Lead assigned teams providing exceptional customer service during patient encounters.
• Provide operational leadership to staff supporting the Ophthalmologist during visits and in-office procedures.
• Manage prior authorizations, patient refills, doctor schedules, and referral correspondence.
• Ensure accurate entry of patient information into the EHR by the team.
• Maintain HIPAA and OSHA compliance and support staff development.
• Some Saturdays may be required.

Skills

Customer service

Process management

Effective communication

Professional attitude

Patient focused care

Staff supervision

Education

High School Diploma or GED

COA/COT certification

Tools

PACS

EMR

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visitwww.eyecare-partners.com.

Company: Grand Rapids Ophthalmology
Job Title: Clinic Manager
Department: Ophthalmology
Reports To: Clinic Director
Location: Walker, Michigan

As an Ophthalmic Clinic Manager, you are responsible for the management and oversight of clinical staff processes within the assigned scope of responsibility to accurately and efficiently enter, interpret, and lead assigned Ophthalmic Technicians in the execution of day-to-day operations in support of each Ophthalmologist, while working in a fast-paced environment.

Skills and Abilities:

• Create an environment of exceptional customer service
• Process management and adapting to process demands
• Effective communication within scope of responsibility
• Display a professional attitude; ensuring all staff greet patients promptly with the smile and thank them when they leave
• Practice patient focused urgency at all times within the conduct of the care visit
• Support Clinical Manager in the guidance and supervision of clinical staff consistent with the ECP employee handbook

Essential Functions

• Lead assigned functional teams in providing exceptional customer service during every patient encounter
• Provide operational leadership to the staff supporting the Ophthalmologist in conduct of office visits and in-office surgical procedures.
• Ensure staff are able to and are correctly submitting assigned physician escribed medications, and medication refills to patients' pharmacies.
• Ensure timely process flow for visual fields, Biometry, refractions, optical coherence tomography (OCT), and Topography testing.
• Ensure all patient information gathered during the exam is accurately reflected in electronic health records by assigned team members.
• Oversee patient communication regarding follow-up care, surgeries, procedures, post-op care, etc., and ensure that communication is patient focused
• Maintain sanitary use of equipment throughout the care visit for their assigned team
• Assistance to the Clinical Manager in training, staff development plans and performance evaluations
• Manage prior authorizations, patient refills, doctor schedules, and referral correspondence for assigned team
• Advise Clinical Manager on functional team staffing in support of the doctor’s schedules to comply with all company policies
• Deploy company objectives where applicable
• Enforce HIPAA and OSHA standards along with ECP identified best practices in the conduct of care among team members
• Other duties as assigned
• Some Saturdays may be required
• High School Diploma or GED equivalent required
• 5 years (minimum) leading a clinical team in ophthalmology
• Previous experience with management of PACS or similar systems (desirable)
• 5 years EMR experience and medical documentation
• Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification or a related area of study preferred
• Favorable result on background check required
• Must be able to provide proof of their identity and their right to work in the United States

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered foretreatmentwithout attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.