Clinic Manager

BIENESTAR HUMAN SERVICES; Pomona (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision, and life

403(b) retirement plan with matching

14 paid holidays

Job summary

BIENESTAR Clinic in Pomona, CA seeks a Clinic Manager to lead daily operations, ensure policy compliance, and maintain safe, accessible patient care. You will oversee patient flow, staff training, and reporting while coordinating with the COO on program changes and budgets.

The role requires strong communication, healthcare management experience, and the ability to work with managed care and Medi-Cal systems. Bilingual Spanish and English is preferred.

Qualifications

• Minimum bachelor’s degree in healthcare management, business, or related health field (equiv. experience considered).
• Preferred master’s degree in health care management, business, or related field.
• Previous clinic/healthcare management experience is required or preferred.
• Excellent verbal and written communication skills.
• Experience in clinic operations and patient flow.
• Knowledge of managed care systems and Medi-Cal.
• Ability to develop and implement protocols and procedures.
• Ability to supervise and provide training.

Responsibilities

• Directs day-to-day operations of the outpatient clinic per policies.
• Collaborates with COO and management to optimize resources.
• Ensures timely, quality healthcare services and monitors quality issues.
• Ensures compliance with contract guidelines and regulations.
• Liaises with monitors, site visits, and audits.
• Maintains staffing patterns and recruitment/training.

Skills

Healthcare management

Staff training

Budgeting

Patient flow

Managed care

Bilingual Spanish/English

Communication

Education

Bachelor’s degree in healthcare management or related field

Master’s degree in health care management (preferred)

Job description

Position: Clinica Manager

JOB RELATIONSHIP: Reports to Chief Operating Officer

JOB SUMMARY: The Clinic Manager is responsible for leading the daily and administrative functions in at Clinica BIENESTAR. Day to day responsibilities include ensuring compliance with approved policies and procedure, ensuring facility remains safe and accessible for patients, ensuring smooth operation and patient flow, and adherence to posted clinic hours of operation. The Clinic Manager will train patient services staff on functions of financial screening/eligibility for all programs in conjunction with the billing department; ensure that patients are processed in a timely and accurate manner; actively participate in patient flow committee; provide monthly work schedules to staff; conduct performance management and evaluations for staff; stay abreast and implement various program changes; compose and submit reports as needed/required; attend trainings, workshops and seminars.

JOB RESPONSIBILITIES:

• Directly manages and leads day-to-day operations of the Clinica Bienestar outpatient medical clinic consistent with Board adopted policies and procedures.
• Works collaboratively with the Chief Operating Officer and other members of the Management Team to maximize utilization of available resources.
• Ensures the efficient provision of quality healthcare services. Provides feedback regarding QI issues/problems. Implements corrective measures as required.
• Ensures compliance with all contract operating guidelines, managed care administrative regulations, Title 22 and Health Facilities Regulations.
• Serves as liaison with program monitors, facilitates site visits and program audits.
• Responsible for the efficiency of the patient flow.
• Responsible for maintaining staffing patterns that enhance clinic operating systems.
• Responsible for the recruitment, orientation and training of new staff.
• Implements required trainings and in-services for support and ancillary staff.
• Responsible for customer service and patient satisfaction activities.
• Implements new clinic systems and processes as necessary. Monitors their effectiveness.
• Participates and assists with implementation of new initiatives.
• Assist the COO in the implementation of clinic policies and procedures.
• Oversees the maintenance of adequate supply inventories.
• Performs staff evaluations as required by HR Policies and Procedures.
• Responsible for implementing corrective action plans as stated in the HR Policies.
• Prepare operating budgets, including volume projections and expense and revenue estimates. Analyze and monitor actual budget performance and address variances.
• Responsible for preparing periodic progress reports.

PROFESSIONAL QUALIFICATIONS:

• Minimum- Bachelor’s degree in healthcare management, business, or related health field. An equivalent and relevant combination experience may be considered in lieu of total education.
• Preferred- Master’s degree in health care management, business, or related health field
• Previous clinic/healthcare management experience.
• Excellent verbal and written communication skills.
• Experience in clinic operations and patient flow.
• Knowledge of managed care systems.
• Ability to manage government contracts, familiar with the Medi-Cal system.
• Able to develop and implement protocols and procedures.
• Ability to supervise and provide training.
• Excellent interpersonal communication, problem solving, and conflict resolution skills.
• Highly organized.
• Excellent interpersonal and communication skills.
• Bilingual Spanish and English

HOURS: 40 Hours - Some Weekends & Evenings required.

EXEMPT/NON-EXEMPT: Exempt

SALARY: $75,000 - $80,000 annually DOE

BENEFITS: Medical, dental, vision, and life insurance, 403b retirement package with matching contribution, and 14 paid holidays.

LOCATION(s): Pomona

Position Will Remain Open Until Filled. BIENESTAR Is An Equal Opportunity Employer.

Members of the LGBTQ+ community are encouraged to apply.