Clinic Manager

Opsam Health; San Diego (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Opsam Health in the San Diego area seeks a Clinic Manager to oversee day-to-day operations of three clinics delivering primary and specialty care, including Mira Mesa Main Clinic, with scheduling in eClinicalWorks and strong emphasis on patient experience.

You will manage budgeting, billing, recruitment, onboarding, training, and staff retention, while ensuring compliance and high-quality, cost-effective care for the community. Work closely with the CFO, Director of Operations, and CMO.

Qualifications

• Three or more years of Primary Care clinic management experience required.
• Multi-clinic/regional management experience preferred.
• LVN or Medical Assistant strongly preferred.
• High School diploma required; Bachelor's degree or equivalent preferred.
• Attention to detail, time management, and resource planning.

Responsibilities

• Oversee day-to-day operations of three clinics in the northern region.
• Ensure compliance with applicable standards, policies, and regulations.
• Manage budgeting, billing systems, and financial performance.
• Recruit, onboard, train, and retain staff including PSRs and MAs.
• Supervise patient registration, scheduling (via eClinicalWorks), and insurance authorizations.
• Lead QA/QI programs aligned with PCMH goals.
• Collaborate with CFO, Finance, and Operations to maintain financial sustainability.
• Address escalated issues and manage incident reports on privacy, safety, and patient satisfaction.
• Support clinical providers alongside Director of Operations and Chief Medical Officer.

Skills

Clinic management

Multi-clinic experience

Staff supervision

Billing systems

Patient service

Education

High School diploma

Bachelor's degree or equivalent

Tools

eClinicalWorks

Job description

“We exist to provide quality and patient-centered healthcare to every member of our communities, regardless of the ability to pay.”

DESCRIPTION

Reporting directly to the Director of Clinical Operations, the Clinic Manager is responsible for the oversight and management of three (3) clinics within the northern region, delivering Primary & Specialty Care Services, Mira Mesa Main Clinic. The CM ensures compliance with local, federal, and internal standards, policies, and regulations. Essential responsibilities include managing the day-to-day clinic operations, fiscal oversight, recruitment, onboarding, training, development, staff retention, and maintaining exceptional patient experiences regardless of the ability to pay.

The Clinic Manager addresses escalated issues and serves as a critical resource for areas under their leadership, including overseeing administrative functions such as billing systems, facilities and safety protocols, patient registration, scheduling (via eClinicalWorks), insurance authorizations, and training staff.

The Clinic Manager will lead and participate in developing and implementing Quality Improvement/Quality Assurance (QI/QA) programs, maintaining alignment with organizational and Patient-Centered Medical Home (PCMH) goals. They evaluate and resolve incident reports on privacy, safety, and patient satisfaction.

In partnership with the CFO, the Clinic Manager is responsible for overseeing the financial operations of their assigned clinic. This includes budget management, ensuring all expenditures align with financial goals and compliance requirements, and ensuring the effective management of the slide fee scale and copay collection.

The Clinic Manager must also ensure that EOD billing procedures are accurate and submitted on time. The Clinic Manager will work closely with the Finance and Operations teams to ensure the clinic's financial sustainability and successful delivery of high-quality, cost-effective care to the community.

The Clinic Manager supervises patient support staff, including Patient Service Representatives (PSRs) and Medical Assistants (MAs), while collaborating with the Director of Operations and the Chief Medical Officer in managing clinical providers.

MINIMUM QUALIFICATIONS

• Three (3) or more years of demonstrated Primary Care (family/internal medicine) experience as a Clinic Manager is required.
• Multi-clinic/Regional Management Experience strongly preferred.
• LVN or Medical Assistant strongly preferred.
• High School diploma required.Bachelor's Degree in related areas; and/or equivalent combination of experience/training.
• Exceptional attention to detail, strong time management abilities, and the capacity to plan for both human and physical resource needs.
• Strong knowledge of front desk, back office, insurance authorization, verification process, and procedures.
• Exceptional patient experience and service recovery skills and experience.
• Experience working with a multidisciplinary team including administrators, physicians, Nurse Practitioners, and therapists.
• Ability to multitask in a busy outpatient practice environment and ensure deadlines are met effectively.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Must be up to date on COVID vaccination series.
• Employment is subject to a criminal background check, drug screen, and pre-employment examination.