Clinic Manager

Massage Envy; Indian Trail (NC); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Tips included

Bonuses

Employer-paid healthcare

Matching 401(k)

Paid time off

Referral bonus

Employee Assistance Program

Flexible schedule

Free massage/skin care/stretch service

Product discounts

Job summary

Massage Envy Indian Trail is seeking a hands-on manager to lead a team of caring professionals and drive membership growth while maintaining a welcoming, therapeutic environment. You will coach staff, manage daily operations, and ensure exceptional guest experiences, with full-time and part-time options and a benefits package. The role offers opportunities to foster team development and contribute to a supportive spa culture for members and guests.

Qualifications

• Management or sales experience in personal service environments preferred.
• Natural leaders who can motivate and coach a team.
• Ability to have constructive conversations and build workplace culture.

Responsibilities

• Manage all operational aspects including membership driving and retail sales.
• Guide the team and oversee deposits/inventory.
• Ensure compliance with laws and standards.
• Set goals, analyze performance, and drive growth.
• Develop relationships with members and guests.

Skills

Leadership

Sales

Coaching

Team building

Customer service

Communication

Job description

6431 Old Monroe Rd, Suites E & F, Indian Trail, NC 28079 Massage Envy - Tanha Patel

Be Empowered to Lead the Way to Wellness

At Massage Envy Indian Trail franchise, we encourage you to be your best while you inspire a team of caring professionals to help others feel their best.

• Competitive base pay of $20.00-24.00/hourly plus tips, bonuses, and commissions
• Sign on BONUS for full-time employees
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required
• Are natural leaders who can build relationships while motivating, coaching and supporting a team
• Can have tough conversations in a professional and constructive manner
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission

Day-to-Day:

• Manage all operational aspects including driving membership, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, and more.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests

Culture & Support:

• Award programs (like Manager of the Year)
• Leadership Training and Development that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.