Clinic Manager

Pain Management Group; Hardinsburg (KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401k

Paid holidays

PTO

Job summary

Pain Management Group in Hardinsburg, KY seeks an experienced Clinic Manager (RN preferred; MA/LPN acceptable) to lead an on-site clinic several days weekly and provide regional operational support across Kentucky. The role combines hands-on clinical oversight with strategic hospital partnership coordination.

Candidates should have nursing licensure, strong communication, and a track record of operations management in a hospital or clinic setting.

Qualifications

• Current State license as a Registered Nurse, Preferred

Responsibilities

• Manage pain clinic staff and providers to achieve KPIs for market capture, patient throughput, procedure ratio, and quality audits.
• Review clinic performance and employee performance with hospital and PMG evaluation processes.
• Ensure compliance with hospital policies, procedures, and healthcare regulations.
• Enter daily statistics and monitor Quality, Exception and Compliance Metrics as directed.

Skills

Clinical operations experience

Computer literacy (MS Office, Excel)

Organizational skills

Verbal and written communication

English instruction interpretation

Education

RN license (preferred)

CMA or LPN acceptable

BLS & ACLS certification

RN education requirement (for RN)

MA/LPN education (for MA/LPN)

Tools

Microsoft Office

Excel

Job description

Pain Management Group – Clinic Manager

Hardinsburg, KY and surrounding areas

Pain Management Group is looking for an experienced, full-time Clinic Manager (RN preferred, MA/LPN acceptable) to join PMG and the pain management program team at Breckenridge Memorial Hospital in Hardinsburg, KY. This position will work as an on-site clinic manager several days a week and spend the remaining days providing regional operational management support for our KY team.

This position is responsible for the direct and indirect care of pain management patients on a day to day basis, including hands-on patient care in both clinic and procedures. The clinic manager is responsible for planning, organizing, and directing the specialty staff under their charge, as well as developing and monitoring quality improvement issues and assuring competent staff members can meet patient needs. This position will require you to leverage excellent communication skills to build credibility, develop relationships, and navigate team leadership to deliver strong operational performance and provide high-quality clinical care.

During administrative days, this position will be responsible to assist the Kentucky Regional COO with various operational support tasks such as: processing referrals, program marketing, site visits and ad hoc projects to expand operational support to our Kentucky partnerships.

What we can offer YOU:

• Health benefits
• 401k
• Paid holidays
• PTO
• Pay: Offer dependent on experience

The right candidate will have:

Licensure/Certification/Registration (Required)

• Current State license as a Registered Nurse, Preferred
• Certified Medical Assistant or Licensed Practical Nurse, Acceptable
• BLS & ACLS certification

Education

• For RN candidates: Graduation from an accredited school or college of nursing (required)
• For MA/LPN candidates: High School diploma or equivalent, Medical Assistant Certificate Program
• Medical Assistant or LPN candidates with an Associate Degree, preferred

Experience & Qualifications (required)

• Two years’ clinical experience in office management in a hospital environment – preferred experience in surgery, pre-op, PACU, ER, cardiac care, or critical care
• Computer proficiency and technical aptitude to utilize programs such as Microsoft Office and Excel
• Excellent organizational skills
• Excellent verbal and written communication skills
• Ability to read and follow instructions in English

Clinic Manager Duties: (2-3 days per week on site)

• Effectively manage pain clinic staff and providers to follow the performance expectations for reaching the key performance indicators (KPIs) for a sustainable program: market capture goals, seeing four patients per hour, reaching 30% procedure ratio, and completing time out and chart audits to monitor quality of care.
• Review clinic performance and employee performance in conjunction with hospital and PMG evaluation processes.
• Deliver strong operational performance by ensuring compliance with hospital policies and procedures, as well as state and federal regulations related to healthcare operations and labor regulations.
• Collect and manage all data required by contractual agreements to include input of Quality, Exception and Compliance Metrics, and complete the entry of daily statistics in a timely manner as directed by the Regional Director of Operations.
• Establish and maintain effective and open communication and relationships with Patients, Clinic Staff, Hospital Leadership and PMG Regional Operators and Providers.
• Escalate clinic issues, concerns, and problems in a proactive and timely manner to Hospital Leadership and PMG Regional Chief Operating Officer
• Demonstrate a solid understanding of meaningful financial and operational metrics driving clinic performance.
• Develop clinic forecasts and communicate deviations to Hospital Leadership and PMG Regional Chief Operating Officer. Use resources judiciously.
• Work with PMG Regional Chief Operating Officer to lead recruitment and development of competent, qualified staff commensurate with defined job responsibilities; ensure high performance and employee engagement.
• Work with PMG Regional Chief Operating Officer to ensure that staff is oriented, trained and the competence of staff is assessed, maintained, demonstrated and improved continually.
• Participate in and lead marketing efforts through hospital and PMG marketing resources to reach KPI market capture goals.
• Support PMG with research, development, and introductions to new client opportunities within targeted regional market.
• Prioritize a wide variety of tasks, make decisions, meet tight timeframes, adjust to unexpected or unscheduled demands, and revise work accordingly.
• Adheres to attendance policy, and documents absences, occurrences, and tardiness for staff members.
• Assist with all Clinic & OR duties as needed

Regional Management Duties: (remote or on site at other Kentucky hospital partner locations)

• Regional support tasks may vary week to week and include tasks such as: referral management, marketing, administrative tasks, assisting with report generation and analyses, site visits for various clinical reviews, and additional tasks as needed to expand the bench-strength of our Kentucky team.

What you need to know about Pain Management Group: Pain Management Group (PMG) partners with hospitals to manage socially and medically responsible pain management centers that deliver outstanding clinical care with quantifiable outcomes. Through PMG’s model of clinical accountability and integrated team process, PMG partner hospitals and contracted providers strengthen their communities by offering a balanced approach to pain treatment.

We partner with health systems and independent hospitals to provide safe and responsible pain management care in the communities they serve. Our partners are provided with the blueprint and ongoing program management resources to cultivate a robust, outpatient pain management service line through Balanced treatment approach, Hosital-based model, Program sustainability, Quantifiable outcomes and results.