Clinic Liaison Full Time

CareDx, Inc.; Annapolis (MD); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Gym reimbursement

Employee Stock Purchase Plan

Pre-tax commuter benefits

Living Donor policy

Job summary

CareDx, Inc. seeks a Clinical Liaison to work with transplant clinics, supporting CareDx services and coordinating with internal teams. The role emphasizes problem resolution, customer service excellence, and field engagement.

You will travel 25–30% within your geography, liaising with providers, patients, and care teams while ensuring HIPAA compliance and timely delivery of solutions and updates.

Qualifications

• Experience supporting healthcare providers.
• Ability to coordinate logistics for field visits.
• Familiarity with HIPAA and healthcare regulations.

Responsibilities

• Engage with transplant clinics to integrate CareDx services.
• Coordinate with internal teams to deliver solutions on time.
• Respond to customer requests including order entry, results, and reimbursement.
• Facilitate blood draw logistics with patients.
• Identify workflow improvements for providers.
• Travel 25–30% within assigned geography.
• Ensure HIPAA/CLIA/FDA compliance in daily work.
• Support product updates and collect customer feedback.

Skills

Field travel

Excel

Salesforce

Data analysis

Cross-functional teamwork

Customer management

Influence

Tools

Salesforce CRM

Job description

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

As a Clinical Liaison at CareDx, you will interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long-term success. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver, activating customer trust and confidence in CareDx.

You will be an integral part of our commercial team and be responsible for the day-to-day support as the lifeline to our transplant centers and patients. Our customers include health care providers (physicians, nurses, clinical laboratory personnel), patients/caregivers, payers, and CareDx counterparts.

• Work with transplant center staff, as a Clinical Educator, to streamline workflows and integrate CareDx’s transplant services into their process
• Liaise between customers and cross-functional internal teams, ensuring CareDx solutions are delivered timely and successful
• Respond to and resolve common external requests in a timely manner, including (but not limited to) customer order entry, results, reporting, reimbursement
• Work with patients to coordinate blood draw logistics and ensure receipt of compliant orders
• Lead operational efficiency exercises and identify ordering process improvements for healthcare providers and/or transplant centers.
• Coordinate timely processing for samples and customer inquiries
• Maintain compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc.
• Field travel within assigned geography to key accounts for business reviews and product updates

25 - 30% Field Travel within assigned geography

• Proficiency in reporting and data analytic tools like Excel, Salesforce.Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships
• Proven experience in managing customer expectations and product development updates

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

• Health and welfare benefits, including a gym reimbursement program
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team.

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This is the anticipated base salary range in the United States. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. Remote: US only roles

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