Clinical Liaison - Baltimore/Capital Territory

CareDx, Inc.; Maryland; Remote; USD 84,000 - 105,000; Full time

Benefits offered by this job

Incentive compensation

Health benefits

Gym reimbursement

Job summary

CareDx, Inc. is a leading precision medicine company focused on transplant patient care. We are seeking a Clinical Liaison to support transplant centers, coordinate care, and ensure timely delivery of CareDx testing services.

The role requires an RN degree with 5+ years transplant experience; travel up to 30% within the US, and strong communication and cross-functional collaboration skills. Remote US role with competitive total rewards and incentives.

Qualifications

• RN degree is required.
• 5+ years transplant experience preferred.
• CCTC certification preferred.
• 25–30% field travel within assigned geography.
• Proficiency in reporting and data analytics tools like Excel and Salesforce.com.

Responsibilities

• Responsible for patient management, in support of CareDx’s transplant offerings, with a primary focus on laboratory tests.
• Work with transplant center staff as a Clinical Educator to streamline workflows and integrate CareDx’s transplant services.
• Liaise between customers and cross-functional internal teams to deliver CareDx solutions on time.
• Respond to and resolve external requests including order entry, results, reporting, and reimbursement.
• Coordinate blood draw logistics with patients and ensure compliant orders.
• Lead operational efficiency exercises and identify process improvements.
• Coordinate timely processing for samples and inquiries.
• Maintain compliance with HIPAA, CLIA, FDA, and other regulations.
• Field travel within assigned geography to key accounts for business reviews and product updates.
• Other duties as assigned.

Skills

Communication

Teamwork

Influence without authority

Customer management

Education

RN degree

Certified Clinical Transplant Coordinator (CCTC)

Tools

Excel

Salesforce.com

Job description

Maryland

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

As a Clinical Liaison at CareDx, you will interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long-term success. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver, activating customer trust and confidence in CareDx.

You will be an integral part of our commercial team and be responsible for the day-to-day support as the lifeline to our transplant centers and patients. Our customers include health care providers (physicians, nurses, clinical laboratory personnel), patients/caregivers, payers, and CareDx counterparts.

Responsibilities:

• Responsible for patient management, in support of CareDx’s transplant offerings, with a primary focus on CareDx’s laboratory tests.
• Work with transplant center staff, as a Clinical Educator, to streamline workflows and integrate CareDx’s transplant services into their process
• Liaise between customers and cross-functional internal teams, ensuring CareDx solutions are delivered timely and successful
• Respond to and resolve common external requests in a timely manner, including (but not limited to) customer order entry, results, reporting, reimbursement
• Work with patients to coordinate blood draw logistics and ensure receipt of compliant orders
• Lead operational efficiency exercises and identify ordering process improvements for healthcare providers and/or transplant centers.
• Coordinate timely processing for samples and customer inquiries
• Maintain compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc.
• Field travel within assigned geography to key accounts for business reviews and product updates
• Other duties as assigned

Qualifications:

• RN degree is required
• 5 plus years Transplant experience preferred
• Certified Clinical Transplant Coordinator (CCTC) preferred
• 25 - 30% Field Travel within assigned geography
• Ability to thrive both independently and in a team environment
• Proficiency in reporting and data analytic tools like Excel, Salesforce.com
• Strong verbal and written communication skills
• Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships
• Proven experience in managing customer expectations and product development updates

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.

Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy .

This is the anticipated base salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.

Remote: US only roles

$84,000 - $105,000 USD

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in CareDx, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.