Clinic Liaison Full Time

CareDx, Inc.; Maryland City (MD); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Gym reimbursement

Employee stock purchase plan

Pre-tax commuter benefits

Living Donor Employee Recovery Policy

Job summary

CareDx, Inc. is seeking a Clinical Liaison to support transplant centers and patients by resolving issues and coordinating CareDx transplant services. You will liaise with clinicians, coordinate workflows, and ensure timely delivery of services while maintaining HIPAA and CLIA compliance.

The role involves travel within the assigned geography and collaboration with cross-functional teams to improve patient outcomes and operational efficiency.

Qualifications

• Experience supporting medical professionals and transplant centers.
• Ability to coordinate cross-functional actions with internal teams.
• Strong communication and problem-solving skills in a healthcare context.

Responsibilities

• Interact with medical professionals to provide support and problem resolution.
• Coordinate workflows and integrate CareDx transplant services into centers' processes.
• Liaise between customers and cross-functional teams; ensure timely delivery.
• Handle customer requests including orders, results, reporting, and reimbursement.
• Coordinate blood draw logistics and compliant orders; support field teams.

Skills

Healthcare industry knowledge

Customer relationship management

Field travel readiness

Problem solving

Education

Bachelor's degree in a healthcare/related field

Tools

Salesforce

Job description

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

As a Clinical Liaison at CareDx, you will interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long-term success. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver, activating customer trust and confidence in CareDx.

• You will be an integral part of our commercial team and be responsible for the day-to-day support as the lifeline to our transplant centers and patients.
• Our customers include health care providers (physicians, nurses, clinical laboratory personnel), patients/caregivers, payers, and CareDx counterparts.
• Work with transplant center staff, as a Clinical Educator, to streamline workflows and integrate CareDx’s transplant services into their process
• Liaise between customers and cross-functional internal teams, ensuring CareDx solutions are delivered timely and successful
• Respond to and resolve common external requests in a timely manner, including (but not limited to) customer order entry, results, reporting, reimbursement
• Work with patients to coordinate blood draw logistics and ensure receipt of compliant orders
• Lead operational efficiency exercises and identify ordering process improvements for healthcare providers and/or transplant centers.
• Coordinate timely processing for samples and customer inquiries
• Maintain compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc.
• Field travel within assigned geography to key accounts for business reviews and product updates
• 25 - 30% Field Travel within assigned geography
• ~ Proficiency in reporting and data analytic tools like Excel, Salesforce.Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships
• ~ Proven experience in managing customer expectations and product development updates

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Health and welfare benefits, including a gym reimbursement program

• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team.

#LI-Remote

This is the anticipated base salary range in the United States. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. Remote: US only roles

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