Clinic Front Office Pro: Patient Access & Scheduling

Carson Tahoe Health; Carson City (NV); On-site; USD 25,000 - 36,000; Part time

Job summary

Carson Tahoe Health in Carson City, NV, is seeking a Nursing Support professional for the part-time day shift. The role involves clerical and patient support, scheduling, and ensuring accurate patient registration and insurance data.

Responsibilities include handling phone calls, co-pay collection, paperwork completion, authorizations, referrals, and EMR usage. The position emphasizes customer service and teamwork within the medical group.

Qualifications

• Two years experience as Clinic Receptionist or minimum two years’ experience with medical front office setting
• Medical terminology knowledge
• Medical billing/coding knowledge
• Must possess strong verbal, written communication and interpersonal skills

Responsibilities

• Ensures the accuracy of all patient encounter information (demographics/insurance). 95% accuracy to meet standard; 99% accuracy rate to exceed standard.
• Efficiently answers phone calls and transfers calls to appropriate extensions without delay. Screens calls appropriately asking caller specific questions to clarify where the call should be transferred.
• Ensures minimum of 50% success rate in collection of patient share of cost (co-payments) to meet standard; 75% success rate to exceed standard.
• Ensures patients have signed all necessary paperwork including but not limited to welcome packets and paperwork needed in advance of an appointment.
• Ensures that current authorizations are in place prior to scheduling patients for services.
• Efficiently and accurately processes medical referrals and authorizations.
• Demonstrates the ability to learn and use various computer programs to perform efficient scheduling and receptionist duties. This includes but is not limited to: EMR, Shoretel, Chartmaxx, Outlook, and Internet websites as appropriate and within the guidelines of department policy.
• Follows and maintains office scheduling procedures to including but not limited to: maintaining and updating provider schedules, organizing appointment schedules on daily/weekly basis for optimum flow, and documenting all patient encounters appropriately in the EMR system.
• Assesses and trouble shoots problems with patients, referring physicians and their staff. Independently makes decisions that fundamentally adhere to hospital and/or department protocols.
• Independently demonstrates ability to provide and facilitate excellent customer service in all situations.
• Acts as a mentor for new employees as they develop their skills & competencies related to daily job functions.
• Performs other related duties as assigned.

Skills

Medical terminology knowledge

Medical billing/coding knowledge

Strong verbal, written communication

Interpersonal skills

Experience as Clinic Receptionist

Tools

EMR

Shoretel

Chartmaxx

Outlook

Internet usage

Job description

Carson Tahoe Health in Carson City, NV, is seeking a Nursing Support professional for the part-time day shift. The role involves clerical and patient support, scheduling, and ensuring accurate patient registration and insurance data.

Responsibilities include handling phone calls, co-pay collection, paperwork completion, authorizations, referrals, and EMR usage. The position emphasizes customer service and teamwork within the medical group.