Clinic Receptionist

El Centro Family Health; Las Vegas (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

El Centro Family Health in Las Vegas, NM seeks a Clinic Receptionist to project a positive first impression, greet patients and visitors, determine their needs, and direct them to the right person with full confidentiality.

Under supervision of Clinic Manager, you will maintain professional communication with staff and the public, handle clerical tasks, and support office operations while maintaining accurate records in a welcoming environment.

Qualifications

• High school diploma or GED required.
• Minimum of two years' experience, with at least one year in a related field.
• Knowledge of medical terminology and health insurance claims (Medicaid/Medicare).
• Bi-lingual, English/Spanish.

Responsibilities

• Greet patients and visitors, determine their needs, and direct them to the appropriate party with confidentiality.
• Communicate effectively with workers and the general public to project a positive first impression.

Skills

Customer service

Communication skills

Telephone etiquette

Office administration

Teamwork

Stress management

Data integrity

Multitasking

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Internet Explorer

Job description

RESPONSIBILITIES

Under the direct supervision of the Clinic Manager or the Regional Administrator, the Clinic Receptionist is responsible for projecting a positive first impression of the organization, by communicating effectively with workers and the general public, and greeting patients and other visitors, determining their needs and directing them accordingly to the appropriate party with complete confidentiality.

MINIMUM REQUIREMENTS

EDUCATION: High School diploma or GED equivalent.

PREFERRED REQUIREMENTS

• Minimum of two (2) years' experience, with at least one (1) year in a related field.
• Medical terminology and health insurance claims, Medicaid and Medicare.
• Bi-lingual, English/Spanish.

OTHER REQUIREMENTS

• COVID vaccination is a requirement for all El Centro Family Health employees, on-sire students and voluntees unless granted an exemption under applicable state or federal law.
• Tuberculin Skin Test (TST).

SKILLS, KNOWLEDGE AND ABILITIES (KSA'S)

• Ability to operate, computer, copier, and fax machine.
• Knowledge of basic mathematical/accounting procedures.
• Knowledge of basic telephone etiquette and protocols.
• Knowledge of clerical, organization, and office skills, including alpha/numeric filing skill.
• Ability to maintain effective work relationships.
• Ability to work with people in stressful situations.
• Ability to communicate both orally and in writing by telephone and email.
• Knowledge and Fluent skill of Microsoft Office Excel and Word applications, internet explorer usage, and Outlook
• Strong interpersonal, communication skills and the ability to work effectively with a wide range of constituencies in diverse community
• Requires attention to detail ability to relate data elements, and ability to evaluate discrepancies in data and documents using defined sources of information.
• Must have strong customer-service and teamwork orientation.
• Maintain valid driver's license and clearance for unrestricted automobile insurance coverage pursuant to NM State law .
• Travel is required co other ECFH clinics and prosperities, as well as for other business as required.
• Knowledge of electronic medical Records systems.