Clinic Front Desk & Patient Services Specialist

Southern-Immediate-Care; Helena (AL); On-site; USD 31,000 - 41,000; Full time

Job summary

Southern-Immediate-Care in Helena, AL is seeking a full-time clinic receptionist to support daily operations. You will greet patients, answer calls, enter demographics and insurance information, and assist with revenue recording.

Responsibilities include scheduling appointments, verifying insurance and copays, and balancing revenue against posted payments. This role requires strong data entry, confidentiality, and customer service skills, with rotating weekends and some holidays.

Qualifications

• Welcomes and greets patients and visitors; answers inquiries by phone or in person.
• Schedules appointments to optimize provider time and treatment room utilization.
• Verifies patients' insurance and copays; records and collects payments.

Responsibilities

• Welcomes and greets patients and visitors, in person or on the telephone answering or referring patient inquiries.
• Optimizes patients' satisfaction and scheduling by coordinating appointments.
• Maintains patient account information by updating personal data and financial records.
• May assist in training current and new hires on clinic operations.

Skills

Customer service

Data entry

Phone etiquette

Medical office experience

Cash handling

Confidentiality

Tools

Credit card machine

Job description

Southern-Immediate-Care in Helena, AL is seeking a full-time clinic receptionist to support daily operations. You will greet patients, answer calls, enter demographics and insurance information, and assist with revenue recording.

Responsibilities include scheduling appointments, verifying insurance and copays, and balancing revenue against posted payments. This role requires strong data entry, confidentiality, and customer service skills, with rotating weekends and some holidays.