Clinic Front Desk Associate: Patient Services & Scheduling

US Lawns; Hilo (HI); Hybrid; USD 35,000 - 48,000; Full time

Benefits offered by this job

13 paid holidays

Vacation days

Sick days

Medical, dental, vision plans

Retirement plan

Job summary

East Hawaii Region of Hawai`i Health Systems Corporation (HHSC) is seeking a Clinic Receptionist at Hilo Benioff Medical Center to greet patients, verify details, schedule appointments, and support both patients and clinical staff in delivering high-quality outpatient care.

You will handle registration, documentation, payments, and general clerical tasks, ensuring a welcoming and organized clinic experience. Prior clerical or administrative experience in a healthcare setting is preferred.

Qualifications

• Education: High School Diploma or equivalent.
• General Experience: Two (2) years of responsible clerical or administrative experience demonstrating knowledge of office procedures, customer service, and basic computer skills.
• Specialized Experience (II level): In addition to the General Experience, six (6) months of work experience performing clerical duties including patient registration, scheduling, data entry and medical records handling in a healthcare or clinic setting.
• Skills: Strong communication and interpersonal skills, attention to detail, ability to multitask, and commitment to excellent customer service
• Typing: Preferred ability to type at a net speed of 40 words per minute with accuracy.

Responsibilities

• Greet and register patients, verify insurance, and ensure all required documentation is completed accurately
• Schedule appointments, provide reminders, and communicate pre-visit instructions to patients
• Prepare patient charts, verify authorizations, and coordinate referrals and transfers as directed
• Answer and manage incoming calls, relay messages, and assist with patient inquiries and concerns
• Collect and process payments, issue receipts, and support patients with financial options when needed
• Maintain patient records, manage clinic correspondence, and assist with general clerical and office tasks

Skills

Strong communication

Interpersonal skills

Typing 40 wpm

Multitask

Customer service

Education

High School Diploma or equivalent

Job description

East Hawaii Region of Hawai`i Health Systems Corporation (HHSC) is seeking a Clinic Receptionist at Hilo Benioff Medical Center to greet patients, verify details, schedule appointments, and support both patients and clinical staff in delivering high-quality outpatient care.

You will handle registration, documentation, payments, and general clerical tasks, ensuring a welcoming and organized clinic experience. Prior clerical or administrative experience in a healthcare setting is preferred.