Clinic Front Desk Admin - Float & Patient Flow Specialist

UCLA Health; Los Angeles (CA); On-site; USD 58,000 - 82,000; Full time

Job summary

UCLA Health is seeking a Patient Scheduling/Ambulatory Care coordinator to support clinic operations in Santa Monica and West L.A. You will assist in coordinating patient flow, from registration to discharge, ensuring referrals are scheduled, and handling co-pays with accuracy.

The role requires strong organizational and interpersonal skills, proficiency with Word/Excel/Email, and willingness to travel between West LA, Santa Monica and Westwood locations.

Qualifications

• Excellent organizational skills and ability to prioritize assignments.
• Facilitate the appointment making process, including transportation arrangements and scheduling sub-specialty physician schedules.
• Excellent cash handling skills, ensuring co-pay collections and cash drawers are maintained per university standards.
• Excellent interpersonal and communication skills to coordinate multiple appointments with staff across UCLA Medical Center.
• Proficient with Word, Excel, and Email.
• Experience with a database program.
• Knowledge of major medical insurance plans and types of coverage.
• Working knowledge of Care Connectsystem for online scheduling and reporting.
• Knowledge of medical terminology.
• Willingness to travel to SM and Westwood locations.

Responsibilities

• Assist in coordinating patient flow throughout the clinic, from registration to discharge.
• Ensure patients are scheduled via the referrals work queue within scheduling guidelines.
• Collect copays, deductibles, or fees and follow cash handling guidelines for deposit of cash drawers.
• Work with ambulatory care clinic team to provide smooth outpatient flow and optimal patient satisfaction and clinic operation.
• Travel between West LA, Santa Monica and Westwood locations as needed.
• Position starts in the Santa Monica location while awaiting West L.A opening.

Skills

Organizational skills

Cash handling

Interpersonal skills

Communication skills

Appointment scheduling

Database familiarity

Medical terminology

Tools

Word

Excel

Email

Care Connectsystem

Encounter registration system

Database programs

Job description

UCLA Health is seeking a Patient Scheduling/Ambulatory Care coordinator to support clinic operations in Santa Monica and West L.A. You will assist in coordinating patient flow, from registration to discharge, ensuring referrals are scheduled, and handling co-pays with accuracy.

The role requires strong organizational and interpersonal skills, proficiency with Word/Excel/Email, and willingness to travel between West LA, Santa Monica and Westwood locations.