Clinic Manager

Optum; Albuquerque (NM); On-site; USD 73,000 - 130,000; Full time

Benefits offered by this job

Benefits package

401k contributions

Stock purchase plan

Job summary

OptumCare is seeking a Clinic Manager to oversee daily operations, staff and revenue for assigned clinics. You will ensure continuity and quality of care, manage administrative functions, and drive compliance with policies and patient safety.

The role involves scheduling, training and performance management of admin staff, contributing to the market strategy and leading initiatives to improve clinic performance.

Qualifications

• 2+ years of related experience, 1+ year of supervisory experience.

Responsibilities

• Lead and develop clinic staff; schedule physicians and admins for optimal coverage.
• Monitor charge capture, analytics, billing and collections; report on revenue improvements.
• Collaborate with Director on fiscal performance and necessary changes.

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Clinic Manager (2369986)

Clinic Manager - 2369986

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Responsible for the daily operations, personnel and revenue tracking of assigned clinics as established by departmental guidelines. Ensures continuity and quality of care for all services provided within the assigned clinics. Responsible for all of the daily administrative functions associated with a multi-provider medical practice. This includes scheduling of all required staff levels within the clinics including the hiring, training, counseling and performance management of administrative staff. Adheres to policies, procedures and regulations to ensure compliance and patient safety; develops and revises department policies, procedures, and protocols. Participation in Compliance and other important training is a condition of employment.

Primary Responsibilities:

• Provides leadership demonstrating the ability to influence, motivate, manage, train, counsel and develop staff to work toward their highest level of function, in accordance with job descriptions and competencies. Delegates staff effectively; demonstrating the ability to plan, organize, direct, control, monitor and evaluate services, while using the available resources appropriately
• Responsible for the daily monitoring of charge capture patient encounters, co-payment collections, accounts receivable, denials, and credit/refunds. Develops reporting mechanisms to provide accurate updates to clinic team on process improvements regarding revenue related activities
• Works closely with Director to ensure sound fiscal and business performance within assigned clinics, and implements any necessary changes/modifications as directed by Director
• Accountable for managing staff schedules, including physicians, daily to ensure optimum scheduling and coverage of assigned clinics. This includes monitoring staff and physician requests for time off to ensure proper coverage at all times
• Ensures staff and leadership training and development programs are implemented, monitored and enforced in compliance with organizational initiatives and regulatory requirements. Develop opportunities for personal and professional goal achievement for self and assigned staff
• Works closely as part of the leadership team to align processes and clinic outcomes with market strategic plan
• Performs other duties as assigned
• Patient Relations: Meets patient and patient family needs; takes responsibility for a patient’s safety, satisfaction, and clinical outcomes; uses appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence
• Developing Others: Plans and supports the development of individuals’ skills and abilities so that they can fulfill current or future job/role responsibilities more effectively
• Leadership Disposition: Demonstrates the traits, inclinations, and dispositions that characterize successful leaders; exhibits behavior styles that meet the demands of the leader role
• Planning and Organizing: Establishes courses of action for self and others to ensure that work is completed efficiently

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of related experience, 1+ year of which being in a supervisory capacity
• Knowledge of professional billing and various healthcare requirements including, but not limited to, access, coding, billing, collections, practice management systems, payer relations, appeals, and authorization process

Preferred Qualifications:

• Managed Care experience (Quality, HEDIS, Affordability)
• Related experience in technical or specialty areas
• Ability to communicate effectively; ability to plan, develop and coordinate multiple projects

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.