Associate Patient Care Coordinator

Optum; Las Vegas (NV); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Medical plan

Dental

Vision

Life/AD&D insurance

STD/LTD insurance

401(k) Savings Plan

Employee Stock Purchase Plan

Education reimbursement

Employee discounts

Employee assistance program

Voluntary benefits (pet, etc.)

Job summary

Optum is hiring an Associate Patient Care Coordinator to manage appointment scheduling, patient registration, and cashiering at our Las Vegas site. This role answers calls and performs clerical duties as a front office support function.

Schedule Monday–Friday, 8am–5pm PST, with potential travel to other sites. Responsibilities include greeting patients, collecting co-pays, ensuring accurate demographics, and coordinating with back office to maintain smooth patient flow.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience.
• 1+ years of administrative support in healthcare/health insurance.
• Beginner proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.

Responsibilities

• Schedule patient appointments and verify visit type and PCP.
• Greet patients and check in/out; update demographics and insurance in IDX.
• Collect co-pays and adhere to cash handling policies.
• Maintain waiting area cleanliness and inform patients of pertinent information.
• Coordinate with back office for smooth patient flow; escalate issues as needed.
• Assist teammates and float to other areas as needed.

Skills

Customer service

Administrative support

MS Office

Healthcare knowledge

Education

High School Diploma/GED

Tools

EMR systems

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Associate Patient Care Coordinator (2384378)

Associate Patient Care Coordinator - 2384378

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

TheAssociate Patient Care Coordinatorreports to the Center Administrator and provides appointment scheduling, patient registration, and cashiering. This role also answers incoming calls and performs other related clerical functions, acting as a front office support function.

Schedule: Monday-Friday, 8am-5pm PST

Location: 8526 Del Webb Blvd. Las Vegas, NV. May be required to travel to other sites for coverage, depending on business need.

Primary Responsibilities:

• Schedule patient appointments, verifying correct visit type and primary care provider
• Provide exceptional service to all customers
• Responsible to greet patient and check patient in and out. Ensure demographics including insurance information are correct in IDX and update as necessary
• Collect appropriate co-pays and adhere to all cash handling policies
• Responsible for waiting room management cleanliness, communicate pertinent information to patients and ensure all patients have been assisted
• Work with back office staff to ensure smooth patient flow
• Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
• Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of experience in customer service
• 1+ years of experience providing administrative support in a healthcare, medical office, and/or health insurance environment
• Beginner level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint

Preferred Qualifications:

• 1+ years of data entry experience
• 1+ years of experience with EMR computer applications

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.