Clinic Assistant - Internal Medicine (Onsite)

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc.; Salem (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham Medical Group Northern Massachusetts, Inc. in Salem, MA is seeking a full-time Clinic/Practice Assistant for our Primary Care/Internal Medicine office at 400 Highland Ave.

This onsite role runs Monday through Friday, 8:00am–5:00pm with staggered 8.5-hour shifts, focusing on patient check-in, scheduling, and essential front-desk support. Strong customer service and team orientation are required; healthcare administrative experience helps, CMAA certification is preferred, and

Qualifications

• High School Diploma or Equivalent required.
• CMAA preferred.
• 2-3 years of office experience required.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or Equivalent

Job description

Mass General Brigham Medical Group Northern Massachusetts, Inc. in Salem, MA is seeking a full-time Clinic/Practice Assistant for our Primary Care/Internal Medicine office at 400 Highland Ave.

This onsite role runs Monday through Friday, 8:00am–5:00pm with staggered 8.5-hour shifts, focusing on patient check-in, scheduling, and essential front-desk support. Strong customer service and team orientation are required; healthcare administrative experience helps, CMAA certification is preferred, and