Clinic Appointment Coordinator (3rd Floor - CSC)

Fairview Health Services; Minneapolis (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO and sick time

Tuition reimbursement

Job summary

Fairview Health Services in Minneapolis seeks a Clinic Appointment Coordinator to ensure a smooth check-out experience and seamless scheduling of follow-up appointments. You will work closely with clinical staff to support patient flow and overall clinic efficiency.

The role emphasizes an inclusive, team-focused atmosphere and uses technology to enhance the patient experience, with responsibilities spanning scheduling, check-out, and post-visit follow-up. This is a fulltime on-site position.

Qualifications

• Post HS education or training with basic medical terminology and keyboarding skills.
• At least 1 year of customer service experience working with the public.
• Strong multitasking, attention to detail, and interpersonal/communication skills.
• Flexible with assignments and able to perform a wide variety of duties.

Responsibilities

• Greets patients and families as part of the check-out process for an excellent experience.
• Accurately coordinates and schedules future appointments and/or procedures after a visit.
• Uses technology to support the role and improve efficiency.
• Maintains a friendly and welcoming disposition when interacting with patients and families.
• Promotes patient-centered care and proactively meets patient needs during visits.
• Adapts service delivery to the developmental level of the population served.
• Performs other duties and contributes to performance goals as directed.

Skills

Customer service

Multitasking

Attention to detail

Communication skills

Education

Post HS education

Job description

The

Job Overview

The Clinic Appointment Coordinators who work at Fairview ensure that patients and their families and guests have a positive experience unparalleled in the health care market. Our Clinic Appointment coordinators serve as the welcoming face for our clinics for patients and their families at time of check-out. We also emphasizes an inclusive, team-focused atmosphere; as such our Clinic Appointment Coordinators are integral to helping us develop the next processes needed to ensure our patients well-being. The primary focus of this role is ensuring efficient check-out process for the patients and helping them get scheduled for follow up appointments after seeing our wonderful clinical staff. The team works collaboratively with clinic management and staff to support the business needs of the clinic which include but is not limited to: working wait/reschedule list, working In-basket messages, check-out, scheduling, and work queue reports.

MPhysicians emphasizes and fosters an inclusive, team-focused, and educational atmosphere. Our mission is to create an open and welcoming environment that celebrates our differences and encourages new ideas in the service of helping our patients.

If you are looking for an opportunity in the administrative side of health care and to be a part of an inclusive team that will help you grow your career,.

Key Responsibilities

• Greets patients and families as part of the check-out process for unparalleled excellent experience.
• Accurately coordinates and schedules future appointments and/or procedures following patient visit with provider.
• Actively uses and embraces technological enhancements to support their role.
• Maintain a friendly and welcoming disposition when interacting with patients and their family.
• Utilize strong customer service skills and promote the organizational philosophy of patient centered care to proactively meet the needs of all patients and their families during their clinic visits and/or other interactions.
• Demonstrates ability to provide applicable service adjusting approaches to reflect developmental level of population served.
• Performs other duties including Performance Goals developed by manager and employee and reported in the employee's Performance Review as part of organizations Performance Management tools

Minimum Qualifications

• Post HS education or training with basic medical terminology and keyboarding skills.
• At least 1 year of customer service experience working with the public.
• Good multi-tasking and critical thinking skills. Attention to detail. Outstanding interpersonal and communication skills.
• Flexible with assignments and able to perform a wide variety of duties.

Location

909 Fulton St SE, Minneapolis, MN 55455

Floor

Three

Hours

Monday - Friday, 1.0 FTE 40 hours per week

Benefit Overview

Fairview offers a generous benefits package, including but not limited to medical, dental, vision, PTO/vacation and Safe and Sick Time, tuition reimbursement, retirement and more! Please follow this link for additional information: https://www.fairview.org/benefits/afscme-local-1164-spa

Compensation Disclaimer

The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status