Scheduling Coordinator (Behavioral Support Services)

Fairview Health Services; Minneapolis (MN); On-site; USD 38,000 - 48,000; Full time

Job summary

Fairview Health Services is seeking a Scheduling Coordinator in Minneapolis, MN to facilitate access to services for patients, providers, and staff. You will manage registration, scheduling, and related clerical tasks to support care delivery.

The role requires coordinating schedules across departments, handling multiple phone lines, and maintaining timely communication with care teams and payers. This on-site position reflects Fairview’s dedication to seamless patient experiences.

Qualifications

• Strong scheduling and registration experience.
• Ability to coordinate care across multiple departments.
• Comfort with medical terminology and payer processes.

Responsibilities

• Acquire patient consent for records and authorizations from payers.
• Communicate with patients, staff and referring physicians regarding approvals.
• Schedule tests, procedures, follow-ups, and other services per doctor orders.
• Produce accurate schedules and related reports.
• Record and update schedule changes promptly.
• Monitor discharge status and coordinate with physicians.

Skills

Scheduling

Patient coordination

Communication

Medical terminology

Education

Medical receptionist

Office management

Job description

Job Overview

Bring Your Possibilities to FairviewAt Fairview, we believe in the power of possibility — within ourselves, our teams, and the communities we serve. We believe that leadership isn’t just a title — it’s a mindset we all share. Whether you’re providing hands‑on care, innovating behind the scenes, or supporting those who do, your work matters.

This position is approved for 80 hours per two weeks.

The Scheduling Coordinator is responsible for serving patients, providers, and staff in facilitating access to services, tests, procedures, etc. at the direction of the care provider. The Scheduling Coordinator coordinates the flow and exchange of information related to patients’ activity and performs registration and scheduling functions, as well as other clerical functions that meet the needs of scheduling.

Job Expectations:

• Acquires vital consent from patient for medical records, authorization for evaluations, procedures, treatment programs, therapies, etc., from managed care plans and other payers.
• Communicates with patient, staff and referring physician regarding authorization decisions.
• Schedules services such as tests, procedures, follow‑up visits and any other services the patient may require as taken from Doctor’s orders.
• Produces efficient and accurate schedules and associated reports.
• Records and updates schedule changes accurately.
• Monitors discharge status of patient, discharges patients and coordinates discharge communication procedures to referring physician.
• Responsible for answering of multiple telephone lines and looking after the caller’s needs quickly and thoroughly.
• Participates actively in department decision‑making, coordinating patients schedules for multiple subject areas.

Preferred:

Vocational training/certificate in any of the following areas: medical receptionist, office management and technology, administrative specialist, etc.

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short‑term and long‑term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign‑on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status