Clinic Appointment Coordinator

Healthcare Outcomes Performance Co. (HOPCo); Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Healthcare Outcomes Performance Co. (HOPCo) in the United States seeks a courteous Scheduling Specialist to manage clinic appointments, verify insurance eligibility, and handle patient communications. You will use the EMR and referrals systems, ensuring accurate data entry and timely follow-up.

The role requires strong organizational skills, customer service experience, and the ability to maintain strict confidentiality in a busy healthcare setting.

Qualifications

• High school diploma or equivalent.
• Experience with customer service.
• Ability to maintain confidentiality of sensitive information.
• Strong organizational and interpersonal skills.
• Knowledge of insurance plans and procedures.
• Ability to prioritize responsibilities.
• Ability to act calmly and effectively in busy or stressful situations.

Responsibilities

• Maintain coverage of phones 8:00 am–5:00 pm, Monday to Friday.
• Schedule clinic appointments and follow-ups using EMR.
• Collect demographic, insurance, and medical information.
• Use scheduling tools and referrals to arrange appointments.
• Confirm insurance eligibility at scheduling.
• Process referrals and import documents into charts.
• Handle outgoing and incoming calls in a timely, accurate manner.
• Escalate patient concerns to supervisor/lead.
• Triage messages and coordinate with staff.
• Support pre-registration team in daily appointment processing.
• Maintain HIPAA confidentiality and patient privacy.
• Adhere to all policies and safety guidelines.

Skills

Medical Terminology

Typing/keyboarding

Organizational skills

Interpersonal skills

Customer service

Computers & office equipment

Confidentiality

Prioritization

Calm under pressure

Insurance knowledge

Policies & procedures

Team relationships

Education

High school diploma or equivalent

Job description

Healthcare Outcomes Performance Co. (HOPCo) in the United States seeks a courteous Scheduling Specialist to manage clinic appointments, verify insurance eligibility, and handle patient communications. You will use the EMR and referrals systems, ensuring accurate data entry and timely follow-up.

The role requires strong organizational skills, customer service experience, and the ability to maintain strict confidentiality in a busy healthcare setting.