Clinic Administrative Specialist - Mental Health Support

Columbia Wellness; Aberdeen (WA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Disability & Life Insurance paid byem

Retirement plan 5% of gross pay

11 paid holidays

26 days paid time off

Job summary

Columbia Wellness in Aberdeen, WA is seeking an Administrative Professional to manage calls, scheduling, payments, and office duties on-site at our Grays Harbor location. The role emphasizes confidentiality, teamwork, and professional communication with clients and staff.

You will handle intake, insurance proof, and forms, while supporting therapists and administrators. The position offers full-time hours and a stable nonprofit work environment in a coastal community.

Qualifications

• Ability to Respond to and tolerate difficult people and crisis situations.
• Strong communication, writing, computer and analytical skills.
• Ability to work independently with little or no supervision.
• Proficiency, professionalism, and good judgment skills.
• Bi-lingual is a plus.

Responsibilities

• Operates central telephone station and responds to all calls immediately.
• Schedules all appointments.
• Handles all client information and Center activities in a confidential manner in keeping with Center policy.
• Contacts all clients 24 hours prior to their appointment.
• Contact clients after no-show/cancel, offering assistance of Crisis Response Services as necessary.
• Takes messages and relay accurate information to appropriate person.
• Places calls to clients if requested by therapist.
• Refers specialized questions to the appropriate therapist or supervisor.
• Schedule support team meetings and groups.
• Complete intake paperwork for new clients.
• Collects cash, writes receipts and records cash payments.
• Collects proof of insurance as requested.
• Prepares forms for clients as indicated, (ROI, applications).
• Lock-up at the end of each day and secure office.
• Oversee the waiting room and report unusual activities to appropriate staff or supervisor.
• Effective use of technology and software including but not limited to: computers, phones, email, EMR, etc.
• Ability to work with difficult cases and vulnerable populations.
• Be helpful, respectful, approachable and team oriented.
• Effective time management including but not limited to: planning ahead where possible and be punctual in person and work performed.
• Build strong working relationships and a positive work environment.
• Be receptive to feedback, willing to learn, and embrace continuous improvement.
• Complete all documentation, reporting, and other paperwork per agency standards.
• Attend all appropriate staff, organizational, and external meetings (as assigned).
• Work efficiently both independently and as part of a team.
• Other duties as assigned.

Skills

Crisis tolerance

Communication skills

Independence

Professional judgment

Bilingual

Tools

None

Job description

Columbia Wellness in Aberdeen, WA is seeking an Administrative Professional to manage calls, scheduling, payments, and office duties on-site at our Grays Harbor location. The role emphasizes confidentiality, teamwork, and professional communication with clients and staff.

You will handle intake, insurance proof, and forms, while supporting therapists and administrators. The position offers full-time hours and a stable nonprofit work environment in a coastal community.