Climbing Program Manager and Front Desk Supervisor

El Cap; Philadelphia (Philadelphia County); On-site; Full time

Job summary

El Cap is hiring a Climbing Programs Manager and Front Desk Supervisor to lead our climbing community. This full-time, dynamic position focuses on enhancing customer experiences, developing climbing programs, and managing front desk operations. Join our dedicated team to promote climbing and fitness while ensuring an inclusive environment for all members.

Benefits

Paid time off

Health benefits and retirement plan

Free gym membership

Qualifications

• Passion for community building and climbing.
• Experience with financial targets and budget management preferred.
• Availability to work evenings and weekends.

Responsibilities

• Teach climbing programs and manage program calendar.
• Supervise front desk operations and team members.
• Ensure safety and risk management procedures.

Skills

Leadership

Mentoring

Customer Service

Communication

Climbing Instruction

Tools

Word

Excel

POS systems

Job description

At Movement, our core values of growth, connection, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry.

By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!

Job Summary

This position is a dynamic leadership role that merges the responsibilities of the Climbing Programs Manager and Front Desk Supervisor. This position supports the Gym Director in delivering exceptional customer experiences, cultivating a strong instructional team, and ensuring smooth front desk operations. The ideal candidate is passionate about climbing, community building, and mentoring both guests and team members. They will lead by example, uphold Movement’smission and core values, and drive both programming and operational excellence. Hours allocated per week between responsibilities will be determined by business needs.

Job Responsibilities:

Climbing Programs Management

· Teach up to 2-4 nights per week and support gateway and adult climbing programs, including private coaching.

· Develop and manage a program calendar to meet community needs and maximize enrollment.

· Supports gym leadership on projects relating to front of house operations, customer experience, team member experience, community building, events, and other projects as assigned.

· Hire, train, and mentor climbing instructors and private coaches.

· Evaluate instructional staff and support their professional development.

· Ensure quality control of courses and instructional delivery.

· Manage program-related financial goals, including revenue targets and budget adherence.

· Collaborate with Programs Leadership to develop curricula and training tools.

· Lead local marketing initiatives to promote programs and increase participation.

Front Desk Supervisor

· Supervise front desk operations during peak hours, ensuring excellent customer service.

· Mentor and support front desk team members, providing training and feedback and fostering a positive and inclusive environment.

· Communicate policy changes, upcoming events/updates, and business goals to the team.

· Delegates facility upkeep and cleaning tasks to front desk team members.

· Support retail operations, event planning, and community engagement initiatives.

· Ensure safety and risk management procedures are followed by guests and staff.

· Promote an inclusive and welcoming environment for all community members.

· Respond to guest feedback and escalate concerns appropriately.

· Other duties as assigned

Job Requirements

· Strong leadership and mentoring skills with a passion for community building.

· Deep knowledge of climbing instruction and coaching.

· Excellent customer service, mentorship and communication skills.

· Ability to manage multiple priorities, including administrative and operational tasks and adapt to changing priorities.

· Demonstrates courage to do the right thing and face challenges to manage positive customer relationships and interactions; asks for help when needed.

· Proficiency in computer applications (Word, Excel, POS systems, web-based tools).

· Experience with financial targets and budget management preferred.

· Availability to work evenings and weekends.

Core Competencies

· Vision & Accountability: Aligns team goals with company mission and values.

· Change Leadership: Effectively communicates and implements change.

· Inclusivity & Diversity: Promotes a welcoming environment for all.

· Humility & Recognition: Seeks feedback and appreciates team contributions.

· Problem Solving: Demonstrates creativity and initiative in addressing challenges.

Additional Information

· Full-time, non-exempt position

· Starting pay at $22.00/hour, flexibility available based on experience.

· Paid time off

· Health benefits and retirement plan available

· Free gym membership

· Internal candidates who apply should be in excellent standing with their current director/management team.

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Equal Opportunity Employer
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