Associate Program Manager, Social Brand Reputation

The Sage Group; United States; Remote; USD 36,000; Part time

Job summary

A leading company is seeking a Social Brand Reputation Specialist to ensure customer care excellence through effective social media engagement. The role focuses on monitoring viral posts, collaborating with marketing teams, and maintaining the brand’s reputation. Ideal candidates have strong social media insights and a robust understanding of customer care policies.

Qualifications

• Experience in social media management and customer service.
• Strong understanding of white glove customer care policies.
• Ability to handle influencer interactions.

Responsibilities

• Monitor and respond to customer inquiries and negative posts on social media.
• Liaise with Marketing and Communications teams.
• Provide white glove attention for influencer posts.

Skills

Social Media Monitoring

Customer Care

Marketing Liaison

Tools

Sprinklr

Job description

Associate Program Manager, Social Brand Reputation

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Social Brand Reputation Specialist Duration

The Sage Group’s client is seeking a Social Brand Reputation Specialist to ensure a seamless customer care experience.

• Monitor social media for influencer and viral posts and respond to customer care or negative posts about the brand via our social media tool, Sprinklr, as well as occasionally natively monitoring platforms
• Understand the full spectrum of white glove customer care policies and processes
• Liaison with Marketing and Comms on replies to influencer and viral posts
• You will live and breathe social media focused on protecting our reputation.

This role will have two main objectives:

• Provide white glove attention for viral and influencer posts on social media, working closely with cross-functional customer-care centric teams
• Work with Comms and Marketing to serve as the frontline team for issues surfacing on social media

Duration: 6 Months

Workdays / Hours: - CST – Wednesday thru Sunday – 9am – 5pm Days Off – Monday and Tuesday

Compensation: $35.80

Location: Remote

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Marketing

• Industries

  Staffing and Recruiting

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