Climbing Gym Front Desk Associate | Flexible Part-Time

Touchstone Climbing; Berkeley (CA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Free gym membership

Medical FSA

Paid time off

Flexible schedule

Job summary

Touchstone Climbing's Berkeley Ironworks is seeking friendly Front Desk Staff to welcome climbers, answer inquiries, and manage memberships. The role is part-time (up to 29 hours/week) with a pay starting at $21.00/hour.

Responsibilities include check-ins, waivers, merchandising, and maintaining a safe, clean gym environment. Flexibility for evenings and weekends is required; CPR/First Aid certification is a plus.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to multitask and manage multiple inquiries simultaneously.
• Friendly and professional demeanor with climber-oriented communication.
• Knowledge of climbing terms and safety practices is a plus.

Responsibilities

• Greet visitors, check waivers, and enforce gym policies.
• Answer calls and emails, and handle front desk inquiries.
• Process memberships and online transactions.
• Manage reservations and calendar bookings.
• Provide excellent customer service and resolve issues professionally.
• Sell merchandise and climbing gear in the shop.
• Maintain gym cleanliness and safety standards.
• Support team and contribute to a positive work environment.
• Opportunities to engage with communities and classes may arise.

Skills

Customer service

Multitasking

Communication

Calm under pressure

Tools

POS systems

Job description

Touchstone Climbing's Berkeley Ironworks is seeking friendly Front Desk Staff to welcome climbers, answer inquiries, and manage memberships. The role is part-time (up to 29 hours/week) with a pay starting at $21.00/hour.

Responsibilities include check-ins, waivers, merchandising, and maintaining a safe, clean gym environment. Flexibility for evenings and weekends is required; CPR/First Aid certification is a plus.